In online banking, members see both their Tiered Services points (member points) and possible points.  As a general rule member points do not exceed possible points. 
 
Member points can exceed their possible points if the member has several accounts that qualify in categories that count each individual account instead of limiting points to one per loan category or dividend application. For example the categories of “general savings accounts” or “all other loans accounts” give member points for each account. 
 
Additionally, members can receive more possible points than actual points if they belong to a Marketing Club that grants Tiered Services points, for example for enrollment in the club.