If the credit union accidently returns an item, the following steps should be taken:
 
1)  Launch Tool #1875 Work ACH Exceptions or Tool #1876 Work ACH NSF/Returns.

2)  Click on the Return/NOC Maint button (or Return Maintenance).

3)  Find/highlight the ACH Item you wish to delete and select Change. (NOTE: you won't be able to do this if the item has already been processed)

4) Select the Delete button

5)  Once the item is deleted, someone from your accounting team MUST make an entry to correct the deleted return.  Depending on the item this could be a debit or credit to a member, a journal entry to offset a GL, etc.  THIS IS AN IMPORTANT STEP!!! DO NOT skip this step or your 870.11 GL will be out of balance!