If the correct escrow account appears on the loan suffix, make sure the escrow account is linked to the correct loan suffix. 

• The escrow account may have been attached to another loan suffix that is now closed. (This happens more frequently with credit unions that only have one escrow suffix.)  To research use Tool #20 Update Account Information, enter in the account base, and use Enter. Select the escrow account from the listing to view the loan suffix attached to it.  If needed, update the loan account and save the changes.  Then the transfer of payments to the escrow account will begin with the member's next payment.

Your member's payment may not have been large enough to cover the escrow payment.

• Check that the payment matrix on the loan is set up so that escrow is in the first position.  You can check the loan's payment matrix by using Tool #20 Update Account Information, enter in the account base, and use Enter. Select the loan account.  Check the payment matrix includes the escrow and that it is not zero.  Follow your credit union policies, but it is generally recommended that the escrow be in the first or second position.

Loan categories can be altered to allow that loans under the category to be linked to escrows.  However, this change is only going forward with newly created loans and will not flood to include loans created previously.

• Ensure your escrow is part of the payment matrix in the manner covered above.