It is important to distinguish between the following:
Terminology:
- Seven-Day Processing: CU*Answers processes your credit union’s nightly cycle seven days a week in accordance with our 24/7 approach to core processing.
- Sunday Open Branch: The CU staffs the lobby for business and performs regular daily services for members. CU*Answers requires 30 days lead-time to prepare this activity for your credit union. We have accommodated credit unions with Sunday Open Branch activity since 2013.
Currently unless you have special arrangements, your credit union is not open seven days a week. Therefore, unless your credit union makes the decision to open a branch or branches on Sunday, there will be no changes to lobby transactions with 7-day processing.
Having a branch open on Sunday requires a 30-day notice and the signing of special paperwork. Contact a CSR for details.