It depends in part on whether you are using iPay via an SSO, or if you have switched to the native iPay process that uses the It's Me 247 user interface.  Here's a summary of how members can get images of cleared checks, when payments are made via check:

Today in the SSO environment (referred to simply as iPay Bill Pay):

• If iPay send a member draft for the member, then the check will clear the member's account and be visible to them just as if they wrote the check themselves.
• If iPay sends a corporate draft and ACH debits the member, the member can go directly to iPay (or the CU) and get a copy of the check.

For the native solution (referred to as It's Me 247 Bill Pay powered by iPay):

• If iPay send a member draft for the member, then the check will clear the member's account and be visible to them just as if they wrote the check themselves.
• If iPay sends a corporate draft and ACH debits the member, the member will have to contact the credit union, who should in turn contact the Cards & Payments team.  We can contact iPay to get a copy of the draft.