CC statement backs are custom per CU as they include not only standard disclosure information but also the credit union's name and the address to which payments should be sent.  While regulatory changes to this information are rare (the 2008 Dodd Frank Act is one example), it is your credit union's responsibility to ensure disclosure information is correct and kept up to date.

This content is maintained by the credit union's print vendor.  When the content is updated, our primary statement print vendor, Sage Direct, Inc., forwards a copy to CU*Answers and the Imaging Solutions team uses it when presenting credit card eStatements to members. 

If your credit union does not use Sage Direct, you will need to contact us to ensure the changes your print vendor makes are also made to your eStatements.