If a person or organization is added to the online/mobile denial of service block list, an employee cannot enroll any membership with this SSN/TIN into online banking via the Member Personal Banker, during the membership open process (for example via Tool #3), or directly via the PIN shortcut.  When they try to check the “Online Banking” checkbox on the “Audio/Online Banking” screen, they will see messaging that the “SSN/TIN appears on block list.”  If a match is found on a block list, follow your credit union policies and procedures.  (In order to remove the block, you will need to remove the membership from the appropriate block list.)

IMPORTANT: Being on the block list does remove access granted prior to the addition to the block list. Similar to the bill pay block list where you also need to unenroll the person or organization from bill pay, with the online/mobile block list, you need to also remove any prior access granted (via online, mobile or jump) for any memberships owned by the SSN/TIN. To remove all of these access points first research all accounts owned by the SSN/TIN.  Then uncheck the “Online Banking” check box on the “ARU/Online Banking Access” screen for all accounts. This screen is accessed via Tool #14 Member Personal Banker or the PIN shortcut. Unchecking this box prevents online, mobile and jump access to this account. (Being on the block list prevents this box from being rechecked, as covered in the first paragraph.) Be sure to do this for all accounts.

  • NOTE:  While unchecking “Online Banking” blocks jump access to the account, the CU*BASE screen showing jump access granted is not changed by default.  Your credit union may also elect to uncheck “Jump” on the “Manage Member See/Jump Access” screen.  Get to this screen by using Tool #14 Member Personal Banker or the PIN shortcut, entering the account, and selecting "See/Jump relationships (allow other member to access your account online).”

All fraud block lists are accessed from Tool #892 Update Fraud Alert/Blocked Persons List.