Although it happens very rarely, this is typically the result of an incorrectly or incompletely configured workstation. One of the first things the Print Loan Forms tool does when it is opened is attempt to communicate with 3 printers: the General printer, the Custom loan forms printer, and the Loan app/denial printer.  If the workstation's printers have not been completely set up, the Print Loan Forms tool will not open. This has also been known to happen when other pieces of the workstation are configured incorrectly, such as the workstation name.

Use Tool #326 CU Hardware Configuration to adjust the workstation settings, making sure that all printer IDs have been filled in and that all other settings are complete and accurate.  If you are still having trouble, contact the Help Desk for assistance.