First, determine the status of the member’s account. Do they have secured funds, uncollected funds, or is the account frozen?
- If there are secured funds:
- Complete a transaction override for secured funds
- On the share draft exception change status code A to a status code F (or G depending on if you want to charge a fee)
- Take the re-post option (Tool #712 CHECKS 2: Re-Post Exceptions File Detail)
- If there are uncollected funds (check holds):
- Change the share draft exception status code A to a status code F (or G depending on if you want to charge a fee)
- Take the re-post option (Tool #712 CHECKS 2: Re-Post Exceptions File Detail)
- If the account is frozen, you have two options:
- Delete the share draft item, manually adjust the check to the member's account using Tool #492 Member Account Adjustment (Full), offsetting GL 870.02
OR
- Unfreeze the account, process the re-post via Tool #712 CHECKS 2: Re-Post Exceptions File Detail, then freeze the account again
Finally, if the account has funds (an exception code under 35) but remains on the screen as exception code 35, it is possible that a new dividend application (DIVAPL) code was recently added to CU*BASE. Your credit union may need to use the NSF/Overdraft Configuration feature (Tool #558) to set fees for that new DIVAPL.