In a nutshell, once the Jump feature is activated and the appropriate permissions are given, the member can “jump” to another account. Jump allows a member to log into one of their memberships and then jump to another of their memberships (same SSN) without additional authentication. 
  • Your biggest user of Jump will probably be a member with multiple memberships at your credit union. 
If a member jumps to another membership, this counts against the password of the jumped-to membership expiring due to non-use. (The password will not expire.)

(The non-use expiration feature allows credit unions to expire a password of members who do not log into their online account for an extended period of time, for example 90 days.)
  • NOTE:  The system must still honor the expiration and disable rules on the other account, though. If when they set up the jump relationship, if that other account has never been logged in to, or the password has expired, the member first must make that account “current” by logging in and setting up a password, before they’ll be able to jump to it.  That’s for security reasons, since if an account has been disabled due to a fraudulent attempt to gain access, the system can’t just ignore that.  Also, the member will need to remember to jump regularly to their other account to keep it active going forward.

Learn more about the Jump feature in the booklet below.