As announced in the communication linked to below, credit unions will start incurring costs for text messages for MFA in the April 2025 invoice.

There are several strategies your credit union can take to control the cost that you may incur. (The screen used to configure MFA is linked to below. It is accessed via Tool #569, then Online Banking Password and Settings. MFA settings are configured on the second screen.)

Try one or more of these three strategies on that screen:
  1. Choose a longer interval for “remember my device” to control how often MFA texts are done, per member.
  2. Choose a different interval for mobile app vs. desktop/mobile web.
  3. Allow MFA via email only, not text.