The member experience with It's Me 247 while using a VPN will vary. This is applicable to both desktop network environments and VPN software or apps on Android or iOS (Apple). To ensure member data is protected, the It's Me 247 platform relies on identity verification protocols. Because VPNs, privacy filters, and DNS blockers are designed to hide connection data, they may trigger the security measures in place and block authentication or prevent It's Me 247 from loading.

Simply put: We must verify that the user is who they say they are before granting access to an account in online banking.

Since connection success will vary depending on the third-party provider, we cannot warrant support for specific VPN software. If a member contacts your credit union with concerns about It's Me 247 and VPN issues, we recommend troubleshooting with the following methods:

• Disable or pause the VPN connection while using online banking.
• Adjust the configuration settings within their VPN app.
• Switch to another VPN provider.