If you or your member notice an account is not being updated (or the additional signer on a loan) you should first try to find out if the loan/additional signer was included in the file sent over to the bureau.  You can do this for the most recent reporting cycle by running Tool #658 "Print Loan Info Sent to Credit Bureau."

If the member loan/additional signer information (defined by METRO 2 as the J1 segment or J2 Segment) is present in that file you need to look further into the following types of items:

  1. Does the member's name contain any punctuation?  The bureau does not accept any puncuation in the name except for a hyphen (-) for hyphenated last names.  This goes for both primary member and additional signer.
  2. Does the member/additional signer's address contain any invalid characters? Here again the bureau doesn't want any puncuation.  They will use the postal CASS certification of an address for the most part; however, CASS does allow things like '#' for apartment number, etc., and the bureau will not allow for use of '#' sign.  So be careful when entering new membership or non-member information to set them up without puncutation so that it doesn't affect you down the road.
  3. When reporting additional signers, please note that the bureau only allows for two additional signers to be reported.  The caveat to this is that they will accept only one additional signer with the same address as the primary borrower (J1 Segment) and one additional signer with a different address from the primary borrower (J2 Segment).  So if you have a situation where both mom and dad signed as co-borrowers with their child and all three live at the same address, only one of the additional signers will be sent to the bureau.
  4. Just a reminder that the bureaus to which we report are USA region based.  If member has a foreign address, those will not be applied by the bureau so we do not send them.
  5. Any individual to whom you have granted a loan that is not of age to enter a contract is not sent on to the bureau, as they will not apply the record.  This means anyone under the age of 18.
  6. One of the other reasons that an update to a loan might not be applied at the bureau is if you use a combination of comment and status codes that they restrict.  We are in the process of writing warnings to prevent restricted combinations on various CU*BASE screens to help assist you in preventing these types of errors.
  7. The timing of the report being updated at the bureau once the file is remitted can affect the data.  This can take from one day to fifteen days.  There may not be notification once the file is updated.
  8. Errors that can often cause the file not to update at the bureau include any special character in the name or address (such as /()$&@!#%^*+=_\|~<>€£¥).  Other errors that can cause the file to not to update include an error in a bureau reporting code, such as purpose, security or ECOA.

If the record does appear in our reporting file but was not applied, the next step is to contact the bureau to see if they had a problem posting your file, or a problem with that individual record.  If you could share any information they provide to you with us we can try and address the situation for all credit unions so it will not happen again for you or them.

If your circumstances do not meet any of the above situations, please contact a Client Service Representative and provide them with examples so we can assist you in resolving your particular issue.

Remember that once you have been advised that a member has a discrepancy with their credit report, in addition to making the appropriate correction in CU*BASE, you should also make the correction immediately through E-Oscar.  This is to ensure that you address the error within the regulatory timeframe to do so. You can follow up with necessary research and make corrections if warranted or, if appropriate, send the results of your research on to a CSR so that we can take any steps necessary to prevent the situation from occurring again.