If an account name is spelled incorrectly on a member's statement, the first thing to check is the product configuration (such as Tool #777 "Savings/Checking Products Configuration" or Tool #194 "Certificate Products Configuration" or Tool #458 "Loan Category Configuration") and locate the product in question. Verify the spelling of the account name. If it is spelled correctly there, next go to Member Inquiry or Phone Operator and check to see if the member has nicknamed that account. Use the Nicknames button (F21) to toggle the display to see nicknames, if any. Accounts that have been nicknamed do appear on the member's statement.