As part of the monthly iSweep management service, CU*Answers performs the tasks listed below. All units are monitored 24x7 by a custom management application hosted at CU*Answers. In addition to the daily monitoring, quarterly audits are performed against the units to ensure everything is up to spec.
Important: Fully managing the iSweep(s) can only be done if all of the network requirements for the iSweep are met. Please refer to
this article.
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Security updates - all iSweeps run a version of Microsoft Windows, and the operating system is configured to automatically download and install security patches when available. To ensure that updates are downloading and installing normally, CU*Answers performs a quarterly audit of the appliance.
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Antivirus - all iSweeps run a managed antivirus client that provides real-time scanning and updates. To ensure that scans are occurring as scheduled and the latest pattern files are maintained, CU*Answes performs a quarterly audit of the appliance.
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Hardware warranty - CU*Answers maintains a warranty on the hardware and will provide replacement appliances if needed.
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Availability - all iSweeps are monitored 24x7 through a custom management application at CU*Answers. If an appliance goes down, and it is unrelated to another outage (such as an internet or MPLS outage), CU*Answers will respond and work with the client to troubleshoot. If a replacement unit is required, CU*Answers will configure and ship a replacement unit.
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Product performance - as part of the same 24x7 monitoring that ensures the units are online, the system also ensures that the DocLogic iSweep service is running, and that images are not
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Product updates - all updates to the eDOC products (ProDOC, UpgraderX, and iSweep) are downloaded and distributed automatically. To ensure that updates are downloading properly, and all configurations are at the latest revision(s), CU*Answers performs a quarterly audit of the appliance.