All CU*BASE GOLD connections should be set to use a fully-qualified domain name (FQDN) instead of an IP address.  This will allow for faster and more reliable High Availability and Disaster Recovery failovers.  To better handle this, CU*Answers maintains its own DNS server for all of its important domain names.  When CU*Answers rolls to its HA or DR sites, it updates the DNS entry for the CU*BASE servers to point to the new location.  If a Credit Union is hosting its own copy of the zone or is not properly forwarding requests to the CU*Answers DNS server, GOLD may encounter connectivity issues.  For this reason, it is extremely important that DNS be configured properly at the Credit Union.
If a Credit Union is hosting its own DNS internally, should be added as a DNS forwarder.  If the Credit Union does not host its own DNS, it is strongly recommended that be added as a secondary or tertiary DNS server on all of the workstations.
By adding the DNS forwarder or the DNS server, CU*Answers domain names such as,, and more will continue to be available in the event of an internet outage.