We have a former teller whose drawer still has cash in it in the system. We have already archived their two digit ID. How do we get the cash out of her drawer?

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This situation no longer occurs. Now you cannot archive a teller ID when there is money in the drawer. However, before the enhancement was implemented, this could have occurred. If this was done before the implementation of the warning that stops the archival, there's an easy fix: temporarily recreate the archived ID, sell the cash back to the vault, and then delete that temporary ID.

First, take a look at the old ID so you can recreate a temporary one with the same settings:

Launch Tool #327 CU*BASE Employee Security
Click the "View Archived IDs" button
Find the former employee and view their profile
Take a screenshot of the profile
Return to the main employee security screen

Next, create a new employee ID using the same settings as the archived one:

From the main employee security screen, click "Add Employee"
Fill out the profile screen to match the screenshot you took of the archived ID
Use Enter to save and then exit to the home page

You'll then need to change the password on that new ID so you can sell the cash from the drawer:

Launch Tool #40 Change Employee ID Password
Enter that new teller ID and the temporarily password (x1234) and then change the password to something new
Launch Tool #1 Teller Line Posting
Enter the new ID and password then use the "Drawer Control/Audit" button to activate that teller drawer
Exit teller then launch Tool #32 Teller/Vault Cash Transfers & Inquiry and sell the contents of the drawer back to the appropriate vault as usual
(TIP: For this step you'll probably need to use your own employee ID, as the new ID won't have permission to do anything other than go into the teller system.)

Finally, go back into Tool #327 CU*BASE Employee Security and delete that new temporary employee ID.

Note: If the original ID hasn't yet been archived, then you simply need to reset the password, use it to activate the teller drawer, then sell the contents of the drawer as usual before finally archiving the ID. If the original ID was actually deleted, not archived, just make sure that the temporary ID you create is set up as a teller and is linked to the same vault(s) as the original one was.