CU*Answers consistently reviews It’s Me 247 online banking activity to ensure smooth operations and avoid service interruptions.  Starting September 19, 2022, we are implementing new control options aimed at mitigating the risk of brute force attacks.  These control options were designed to prevent performance issues from the system being flooded with requests from a single location.
  • For example, we saw a significant amount of suspicious activity from Russia, which led us to implement a country block.  We may do the same for other countries over time as needed.
Credit unions and members likely will not notice any significant impact from the implementation of these new control options.  However, there is one scenario that may cause questions for your financial institution. If we see a large number of failed login attempts during a short period of time from the same IP, we will automatically block access to that IP for a temporary period.  Normally, this would indicate a bad actor but there may rarely be legitimate situations where a block may need to be evaluated and later lifted.

Here are some options you can try if a member is experiencing difficulty accessing It’s Me 247:
  • Try to access It’s Me 247 yourself or have fellow staff members attempt to access it to see if you are able to log in.
  • Ask the member to try and access It’s Me 247 via different devices (phone, tablet, etc.).

If the member is still unable to access It’s Me 247, we can adjust the controls based on the member's IP address.  If a member is able to provide their IP address, CU*Answers can verify our logs to determine if an automated block was placed and if a block should be removed.

If the member does not know their IP address, you can direct them to the following website: https://WhatIsMyIPAddress.com/ (Note the spelling - sometimes people miss the "is" part.)
(Please note that this website may provide both an IP4 and an IP6 address.  The IP4 address is the only IP address we will need in order to review our logs.)

If you’ve verified that you can log in to It’s Me 247 online banking but you have members who cannot, and you have tried all of the usual measures such as resetting passwords/security questions, checking for browser updates, etc., please contact CU*Answer Client Services. 

We are able to verify the logs to see if an automated block was placed and if it should be removed.

If you have any questions, please contact CU*Answers Client Services.