With MFA, the member is presented a text message for a secondary authentication into online banking. Because of this, your credit union may wish to do the following to update the personal information that you have on file for your member.
  • Xtend offers data hygiene campaigns to clean up your contact database. See the link to Xtend’s program below.
  • You can add a banner in online banking that directs the member to the page where they can update their personal information in online banking themselves.
  • You can run a member connect campaign from Tool #497 Member Connect Marketing Tools to contact members to alert them to log into online banking and update their contact information.
  • You can add a form to the online banking interface through Form Generator to collect the new phone numbers and add them to CU*BASE. See the link provided below.