Multi-factor authentication (MFA) is available starting with the October 2024 release.

In the CU*BASE configuration via Tool #569, you can require a new online banking MFA device registration after a set number of days. If your credit union changes the number of days for device registration, this affects the member in the following manner:
  • If your credit union changes the number of days to a shorter period, the member will need to reregister when they reach the new number of days. If the configuration was changed from 90 days to 30 days, any member who has registered their device longer than 30 days ago will need to reregister.
  • If your credit union changes the number of days to a longer period, the member would still need to reregister after the shorter period expired. If the configuration was changed from 30 days to 90 days, any member who registered their device when it was 30 days in the configuration will need to reregister after 30 days. Then they will follow the 90-day rule (unless the configuration is changed).
Refer to more knowledgebase items on the same topic below.