First, have your member try the steps below to see if the issue is occurring on their end. If this does not correct the issue, contact the Client Services and Education team for further assistance. 

Following are some things your member can do to troubleshoot this issue:
  1. Have the member go into the settings for their phone, scroll down to apps, and then for the messaging app check to determine is spam protection is enabled. Have them temporarily disable it to allow the notification to come through.
  2. Try having the member turn the phone to airplane mode for a minute or two, and then turn it off to refresh the connection with the cell phone networks. See if that pushes the text through
  3. Make sure that the phone number 46247 is not on their blocked numbers list.