The second Audio Banking Access screen in CBX (Tool #1072 Update Audio Response Access (ARUPIN)) allows an employee to reset a member’s audio banking (CU*Talk) PIN to the last four digits of the member's SSN. The member is required to change this PIN when they access audio banking the next time.

If activated by your credit union, this the employee may also be able to reset to a custom PIN known only to your member and the employee who resets it.
  • IMPORTANT NOTE: This custom audio banking PIN will not expire, and the system will not require the member to change it upon logging into audio response.  For that reason, use your policies and procedures when activating and using this feature.
  • The custom ARU PIN reset is activated in the Audio Banking Configuration.  Contact a Client Services representative for assistance.