Download the Software Note: Our network requirements have been updated and can be found here . Please verify with your IT vendor that these changes have been put into place before attempting to download Station Control. You can download CBX from this link . Site-Four clients please use this link . Instructions for Manual Install of CBX Station Control Run the downloaded CBX Install Suite Prod CBX1.exe installer. This will require administrative privileges on the workstation. 1. On the CBX In  More...

General Requirements CU*BASE GOLD, CBX, and the associated cuasterisk.com software suite ( Station Control , ProDOC, SearchLink, etc.) require that the following networks be routed to the cuasterisk.com network (typically via a CU*Answers Cisco router): For all CU*Answers privately routed networks below, all ports/services should be allowed outbound from any device accessing CU*BASE or CBX. Required for standard Production connectivity: 63.150.21.96/27 63.236.240.16/28   More...

To ping a network device, you will need to open a command prompt: In Windows, type the following into the Windows Search box: cmd , and when the result appears, right click and select Run as Administrator Once the command prompt is open, you will need to type the word ping followed by the name or IP address of the network device you want to ping. To test connectivity to the High Availability CBX server: For CU*Answers clients on CUAPROD, type “ ping ha.cuanswers.com ” (witho  More...

We strongly recommend that you regularly test access to the HA server to ensure that you can connect to CBX in the event of an HA rollover test or actual disaster. We recommend that you perform this test monthly and whenever you make a change to your network. To perform this test, follow the instructions below. 1. Ensure that Telnet is installed on your workstation. If you are running Windows 10, you’ll need to install Telnet. Visit https://social.technet.microsoft.com/wiki/contents/a  More...

In order to support ongoing reliable printing in client networks, CU*Answers has developed a new IBM installer to upgrade workstations to the latest IBM supported version. The previous version of IBM iAccess is version 1.1.9.4, and the version that you will be upgrading to is version 1.1.9.11. Print session functionality will remain the same, but the shortcuts will have a new image. Below, we cover the changes to the upgrade installation process and the new print sessions. NOTE: The upgrade with  More...

While it is possible that an issue someone runs into on a website is an issue with the web server or a programming issue with the site, it is very important to rule out any browser or workstation incompatibilities first. If the website is not being opened in a supported browser, for instance, it can cause errors that would otherwise not exist. So what are some standard troubleshooting steps than can be taken? Are you using the latest version of your browser? Just like any other piece of software  More...

As we transition from CU*BASE GOLD to CBX, we are shifting from an application that runs directly on a workstation to a more modern, browser-based solution. Previously, CU*BASE GOLD relied on command-line arguments and local temporary files to interact with multiple applications. This approach is not sustainable for the future, as web browsers lack the capability to execute command-line requests and require called applications to be installed and registered on the system. To address this limitat  More...

To set CBX as the home page to automatically open when Edge launches, follow the steps below. 1. Open Edge. Click on the three dots in the upper right-hand corner. Click on “Settings”. 2. Navigate to “Start, home, and new tabs” on the left-hand side of the screen. 3. Under “When Edge Starts”, select “Open these pages:” and click the “Add a new page” button. 4. In the “Add a new page” dialog box, enter the following URL (htt  More...

CNS offers our clients a variety of solutions to maintain software hygiene on their networks. Most of these solutions are automated, and with user cooperation to complete reboots, it's relatively easy to keep your systems up to date with current software versions. However, there are some important limitations to the automated processes that are important to understand. This article presents those considerations. For Complete Care Clients that do NOT Elect Third Party Patching Services:   More...

As a result of a January 2018 Windows 10 update, you will need to join your Windows 10 iSweep to your domain. This will be handled internally for Network Services Managed Clients, however, non-managed clients will need to have Network Services work with their IT staff/third party IT company to setup a new local account on the machine in order to join this unit to your domain and complete the additional steps. Configuring Group Policy and Active Directory Active Directory Configuration Open Act  More...

These files should automatically be placed into the correct spots to ensure that Iaccess continues to work without any problems. If you want to verify that you have received this file you can follow these few steps: Open My computer Navigate to c:\users\public\documents\ibm\client access\ Verify the current file size of “cwbssldf.kdb” If this file size is 30kb then everything worked correctly and you don’t have to do anything else. If this file size is different follow steps   More...

To test CBX HA connectivity, simply open a web browser and enter the relevant URL: Prod1 clients (most clients) - https://cbx1-ha.cuanswers.com Prod2 clients - https://cbx2-ha.cuanswers.com Site4 c lient s (CU*South/CU*Northwest) - https://cbx-ha.cuasterisk.com If this does not load the CBX webpage, please contact CU*Answers Network Services (CU*Northwest/CU*South for Site4 connectivity) for further troubleshooting.

At CU*Answers Network Services (CNS), your service issues are important to us, and we want to resolve them as quickly as possible! Our goal is to resolve your issue in 12 business hours from our team engaging with you on your service request. Here are the best ways to engage with CNS support: Voice: A phone call is usually best for urgent issues requiring immediate attention. Our toll-free number is 800-327-3478 option 2. CNS staffs our phone lines with trained technicians who will work to resol  More...

Credit union FROM email addresses are closely regulated and monitored within CU*BASE. As a mass email sender, and as an entity that sends on behalf of the network of credit unions, CU*Answers must meet standards of compliance set forth by email service providers, such as Google and Yahoo. Many of these standards rely on our email being delivered to appropriate and accurate member emails, from correctly configured credit union emails. If we fall out of compliance with these standards, we run the   More...

Ping stands for P acket IN ternet G roper, and is a utility that is used to verify a connection to another connection on the network, remote network, Internet, ...etc. It sends out a packet and waits for a response from the target. Pinging is primarily used to test and debug network connectivity. The Systems Department at CU*Answers might ask you to "ping" a few IP addresses to make sure you are able to communicate with devices before troubleshooting more complicated issues.

Log in to the Help Desk Portal Navigate to https://cuanswers.myportallogin.com . If you already have an account, click Sign in. Enter your email and password. Click Login to be directed to the Home page (shown below). If this is your first time logging in, click Sign up. Enter your information below. Click Sign Up. You will receive an email to verify your account. Once confirmed and logged in, you will be directed to the Home page (shown below). Log Out When you are finished using the Customer  More...

The purpose of these steps is to assist credit unions in connecting to their virtual environments during the week of testing. 1. Install the Omnissa Horizon Windows Client. Download the Omnissa Client for Windows. (Click HERE to download the file) Click the Download Now button, wait for the client to download, then open the file to start the installer. Select Agree Upgrade. The installer will run through and apply any patches or prerequisites. Once completed, the installer will ask you to   More...

Production, HA, and beta CBX servers are patched on the Wednesday following the 3rd Tuesday of every month, unless otherwise noted, and will be unavailable from 2 AM ET to 5 AM ET. CTE, dev, QC, and any other CBX environments will be patched the 3rd Tuesday of every month from 8 PM ET to 12:01 AM ET. Please note that CBX will be unavailable during any iSeries maintenance, including scheduled and unscheduled rolls.

NOTE: This Knowledge Base item will be adjusted as more is learned about CBX. This DOES NOT supersede the existing network components but complements them. Ports are TCP unless noted. In addition to the routes listed in the CU*Asterisk Network Requirements Knowledge Base item , self-processors must also route the following to CU*Answers: 63.236.240.89/32 10.10.1.0/24 10.149.98.80/32 (for CBX-API calls) 10.156.98.80/32 (for CBX-API calls - High Availability) 10.149.96.231/32 (for CBX hub server c  More...

DHCP stands for D ynamic H ost C onfiguration P rotocol. DHCP is a service that automatically assigns an IP address to a device that is configured for it (workstation, printer, firewall...etc.). This service is typically set up on a Server , Router , or a Firewall . A typical DHCPconfiguration would include assigning an IP address, Subnet Mask, Gateway, and DNS. These configurations would be saved as a "scope." Any workstation that is set to "Obtain an IP address automatically" is configu  More...

Our online course video (and many other videos in our library) are hosted by YouTube. If you're seeing a black or blank screen when attempting to view a video from OnDemand, we recommend the following steps to resolve your issue: There is a chance YouTube is being blocked on your network. To determine if it is or not, simply navigate to YouTube.com in your browser. If the site doesn't load, then you will require intervention from your local IT team or network administrator. Try watching   More...

With the rest of the world starting to take a much bigger interest in preventing email spam, many of the old ways of setting up email domains are coming under increased scrutiny and are now presenting a risk to our ability to process emails for all CUs across our network. One of these is now the SPF (Sender Policy Framework) record on an email domain is setup. The limit of 10 DNS lookups in an SPF record is an aspect of SPF design, primarily aimed at reducing the load on DNS servers and prevent  More...

As part of the monthly GUAPPLE management service, CU*Answers Network Services performs the tasks listed below. All units are monitored 24x7 by a custom management application hosted at CU*Answers. In addition to the daily monitoring, quarterly audits are performed against the units to ensure everything is up to spec. Important: Fully managing the GUAPPLE(s) can only be done if all of the network requirements for the GUAPPLE are met. Please refer to this article . Security updates - all GUAPP  More...

To clear your cache in Edge, follow the steps below. 1. Access your Edge settings by selecting the three dots in the upper right-hand corner and selecting Settings . 2. Choose the cookies to clear by selecting the Privacy, search, and services tab, then selecting Cookies . 3. Select See all cookies and site data . 4. Make sure to delete ONLY the CBX cookies by searching “cua”. The CBX cookies will be stored under the cuanswers.com dropdown. Select the delete icon next to th  More...

All VPN data connections directly to your data processor (CU*Answers, CU*Northwest, CU*South, etc.) should be anchored by a stable internet service provider (ISP) with a static IP. Outlier branches that receive CBX/GOLD connectivity through a primary or secondary location (which has a static IP and VPN tunnel back to the data processor) can leverage Dynamic DNS, Dialup VPN IPSEC, and SD-WAN with multiple ISPs to form more stable connections back to the data processors using their primary/seconda  More...