As of April 2024, CU*Answers and its cuasterisk.com network partners provide services to 376 credit unions in 42 states, representing 2.81 million members.

Credit union FROM email addresses are closely regulated and monitored within CU*BASE. As a mass email sender, and as an entity that sends on behalf of the network of credit unions, CU*Answers must meet standards of compliance set forth by email service providers, such as Google and Yahoo. Many of these standards rely on our email being delivered to appropriate and accurate member emails, from correctly configured credit union emails. If we fall out of compliance with these standards, we run the   More...

CU*Answers provides services to credit unions across the country. As of April 2024, CU*Answers serves 218 credit union clients in 32 states. Along with our cuasterisk.com partners, we provide services in 42 states, including Hawaii, Alaska, and the US Virgin Islands.

Xtend, Inc. is a CUSO with a select group of credit union leaders independent of CU*Answers. Xtend consulting is about creative services, access to marketplaces that may be outside the scope of smaller credit unions or even CU*Answers, and the sharing of resources that no single organization is able to afford. Participating credit unions have discussed using Xtend operationally to improve share branching concepts, provide call centers, share human resources, set up combined member outreach pro  More...

We are located approximately 1/2 mile east of the intersection of 28th Street SE and Kraft Avenue in Grand Rapids, Michigan. The Gerald R. Ford International Airport [ GRR ] (formerly Kent County International Airport) is located near the intersection of 44th Street SE and Patterson Avenue, Grand Rapids, Michigan. Our Operations Center is located near the intersection of 44th Street and Patterson Avenue. For a map, use the Related Link listed below: CU*Answers - Corporate 6000 28th Street   More...

As of April 2023, CU*Answers has 150 credit union owners in 25 states.

Both can be found on our website at the following links: To request a free copy of our current Business Continuity Plan: https://store.cuanswers.com/product/cuanswers-business-continuity-plan/ Additional information about the CU*Answers Business Continuity Program can be reviewed at: https://www.cuanswers.com/solutions/business-continuity/ To request a free copy of the most recent recovery/rollover results report: https://store.cuanswers.com/product/cuanswers-recovery-test-reports/ Prior copies   More...

CU*Answers is owned by credit unions and offers no private ownership. Its Board of Directors consists of seven credit union CEOs, providing a unique industry perspective and a direct vested interest in the success of CU*Answers clients. Creating equity through ownership is a constant at CU*Answers.

We will be happy to have you as our guests! The CU*Answers Learning Center will seat approximately 30 people in a training room-type environment. We can also arrange seating for a smaller group in a roundtable format if desired. We also have a Conference Room which will seat 8-12 people. Catering services can be arranged if desired. Your questions may be answered in our Facilities Brochure , which highlights meeting room accommodations and introduces our CU*Answers leadership team. Contact   More...

A CUSO is a C redit U nion S ervice O rganization that directly provides services for credit unions. These organizations can be wholly owned (owned by an individual credit union) or multi-owned (owned by more than one credit union). These organizations generally sell stock, are for profit, and are taxable entities. Both CU*Answers and Xtend are multi-owned CUSOs. Xtend CUSO Extend

CU*Answers provides a unique business model. It is built upon the concepts of credit union equity, return on investment opportunites and a level of participation, cooperation and client utilization that exceeds traditional client and vendor processing models. For a more complete discussion of our unique vendor model, take a look at our most recent Annual Report.

We do. In addition to information we can provide, we have services that will help you plan and execute your recovery test. Helpful information about Disaster Recovery/Business Continuity planning and testing can be viewed on our website at: https://www.cuanswers.com/solutions/business-continuity/ Services to help credit unions build and test their Disaster Recovery/Business Continuity plans can be found on our website at: https://store.cuanswers.com/store/business-continuity-services/business-co  More...

Use the link below to take a look at our latest Annual Report for ownership statistics.

Yes. CU*Answers owns CU*BASE. CU*NorthWest is the escrow agent for CU*Answers and holds the source code for CU*BASE in escrow. Use the link below to view a copy of the most recent signed certification.

There are a number of controls in place to designed to secure transmissions through Fedline Advantage: Authentication, Role-Based Access, Encryption, Firewalls, Intrusion Detection, and Security Reviews. The Federal Reserve Bank (FRB) requires two-factor authentication using a physical USB security token that the user keeps that requires a passphrase which can be changed at any time and a unique user ID and logon that changes every thirty days at a minimum. Each user is assigned a subscriber  More...

We are closest to Woodland Mall and CenterPointe Mall, but all of the following are within easy driving distance of our office and surrounding hotels. Woodland Mall 3195 28th Street SE Grand Rapids, MI 49512 616-949-0010 CenterPointe Mall 3655 28th Street SE Grand Rapids, MI 49512 616-949-2550 Breton Village 1830 Breton Road SE Grand Rapids, MI 49506 616-949-4141 Rivertown Crossings 3700 Rivertown Parkway SW Grandville, MI 49418 616-949-2550

Yes. You can find a copy of the signed letter of attestation that CU*Answers has completed the annual assessment of the FedLine Solutions Security and Resiliency Assurance Program via our Due Diligence site at cuanswers.com.

There are several nearby hotels from which to choose. CU*Answers has reduced rate arrangements with the Hilton for our guests. The Hilton Grand Rapids Airport is located at 4747 28th Street SE, Grand Rapids, MI 49512 - on the northwest corner of 28th and Patterson Avenue. If you prefer to stay at a different hotel in the area, you might find this website to be a valuable resource: www.visitgrandrapids.org The website will introduce you to accommodations, events, shopping in the area and m  More...

The Federal Employer Identification Number for CU*Answers, Inc. is 38-1912158 . This information is provided solely for the purpose of assisting our client CUs with providing information requested by the NCUA. EIN

As of April 2023, CU*Answers has 317 employees. CU*Answers staff comprise a wide variety of disciplines including: CU*BASE and Item Processing Client Service Departments Software Development Technology and Network Services Teams Management Services Teams Production (Operations and Related Support Teams) CU*BASE Conversion Teams Quality Control Teams Technical Writing Teams Administration Teams Sales and Marketplace Relationship Teams Marketing and Web Services Teams ...and more CU*Answers staf  More...

Ownership is CU*Answers offers investment opportunities with not only the 200 Shares of Class A stock, but the ability to purchase Class B stock, recieve patronage dividends, and participate in debenture offerings. Owners can be nominated for the Board of Directos and are given one vote for those elections. In addition, your voice contributes to the basic cooperative concept of a CUSO in parallel with the Credit Union industry business culture.

Grand Rapids is home to many fine restaurants, in every price range, from traditional to gourmet to ethnic cuisine. The Grand Rapids Now website describes restaurants, events going on in the area, where to shop, even where you will find access to wireless hot spots. Search for Grand Rapids Metro and it will list all restaurant in the surrounding areas, or for Grand Rapids to list only the Grand Rapids area restaurants. Restaurants on 28th Street SE in the number range of 2500 to 6800 will be   More...

Debentures are offered periodically as declared by the Board of Directors. Debentures may only be purchased by Class A stockowners.

The CU*Answers Board of Directors is unique and distinct. For instance, they represent a Board of Directors which is totally comprised of credit union CEO's. This provides a level of industry knowledge, expertise and forward vision rarely found. They also are CUSO stock owners and utilize the CU*BASE application for their credit union. This vested commitment and dedicated focus are key ingredients for ensuring premier product functionality, leading edge solutions and support.

Class A stock represents CUSO ownership stock. ITo become an owner, you must purchase 200 shares of Class A stock. Class B stock is a straight investment stock offering. Only Class A stockowners are permitted to invest in Class B stock.