Credit union FROM email addresses are closely regulated and monitored within CU*BASE. As a mass email sender, and as an entity that sends on behalf of the network of credit unions, CU*Answers must meet standards of compliance set forth by email service providers, such as Google and Yahoo. Many of these standards rely on our email being delivered to appropriate and accurate member emails, from correctly configured credit union emails. If we fall out of compliance with these standards, we run the   More...

As of May 2025, CU*Answers and its cuasterisk.com network partners provide services to 382 credit unions in 44 states, representing 2.87 million members.

Unfortunately, there is no way to edit an AFT that has already been added to the system. In order to update the funding account, a credit union employee must delete the one that is currently set up. Then, they can set up the new AFT with the funding account of your preference. However, if a member creates an AFT through online banking ( It's Me 247 ), they would be able to edit the funding account without having to delete the original. NOTE: This only works if the member created the AFT thr  More...

Xtend, Inc. is a CUSO with a select group of credit union leaders independent of CU*Answers. Xtend consulting is about creative services, access to marketplaces that may be outside the scope of smaller credit unions or even CU*Answers, and the sharing of resources that no single organization is able to afford. Participating credit unions have discussed using Xtend operationally to improve share branching concepts, provide call centers, share human resources, set up combined member outreach pro  More...

Unfortunately, once the transaction has posted and the funds are pulled from the member's account, the transaction can not be reversed. The member will need to contact the recipient of the funds and work with them to return the funds.

We are located approximately 1/2 mile east of the intersection of 28th Street SE and Kraft Avenue in Grand Rapids, Michigan. The Gerald R. Ford International Airport [ GRR ] (formerly Kent County International Airport) is located near the intersection of 44th Street SE and Patterson Avenue, Grand Rapids, Michigan. Our Operations Center is located near the intersection of 44th Street and Patterson Avenue. For a map, use the Related Link listed below: CU*Answers - Corporate 6000 28th Street   More...

Unfortunately, there is no way to do this currently. When you choose to have a joint owner's name printed on correspondence, their name will print lower on the statement, by the sub-account they are joint on. This cannot be moved to a different location, including the top of the statement where the primary owner's address information is located.

There are several nearby hotels from which to choose. Within walking distance of our 28th Street location is our recommended hotel, Sheraton Grand Rapids Airport Hotel. https://www.marriott.com/en-us/hotels/GRRIS-sheraton-grand-rapids-airport-hotel/overview/ To make a reservation, click on the following link https://www.marriott.com/reservation/rateListMenu.mi If you prefer to stay at a different hotel in the area, you might find this website to be a valuable resource: www.visitgrandrapids.o  More...

A CUSO is a C redit U nion S ervice O rganization that directly provides services for credit unions. These organizations can be wholly owned (owned by an individual credit union) or multi-owned (owned by more than one credit union). These organizations generally sell stock, are for profit, and are taxable entities. Both CU*Answers and Xtend are multi-owned CUSOs.

There are a number of controls in place to designed to secure transmissions through Fedline Advantage: Authentication, Role-Based Access, Encryption, Firewalls, Intrusion Detection, and Security Reviews. The Federal Reserve Bank (FRB) requires two-factor authentication using a physical USB security token that the user keeps that requires a passphrase which can be changed at any time and a unique user ID and logon that changes every thirty days at a minimum. Each user is assigned a subscriber  More...

Both can be found on our website at the following links: To request a free copy of our current Business Continuity Plan: https://store.cuanswers.com/product/cuanswers-business-continuity-plan/ Additional information about the CU*Answers Business Continuity Program can be reviewed at: https://www.cuanswers.com/solutions/business-continuity/ To request a free copy of the most recent recovery/rollover results report: https://store.cuanswers.com/product/cuanswers-recovery-test-reports/ Prior copies   More...

We are closest to Woodland Mall and CenterPointe Mall, but all of the following are within easy driving distance of our office and surrounding hotels. Woodland Mall 3195 28th Street SE Grand Rapids, MI 49512 616-949-0010 CenterPointe Mall 3655 28th Street SE Grand Rapids, MI 49512 616-949-2550 Breton Village 1830 Breton Road SE Grand Rapids, MI 49506 616-949-4141 Rivertown Crossings 3700 Rivertown Parkway SW Grandville, MI 49418 616-949-2550

We do. In addition to information we can provide, we have services that will help you plan and execute your recovery test. Helpful information about Disaster Recovery/Business Continuity planning and testing can be viewed on our website at: https://www.cuanswers.com/solutions/business-continuity/ Services to help credit unions build and test their Disaster Recovery/Business Continuity plans can be found on our website at: https://store.cuanswers.com/store/business-continuity-services/business-co  More...

CU*Answers provides services to credit unions across the country. As of May 2025, CU*Answers serves 222 credit union clients in 34 states. Along with our cuasterisk.com partners, we provide services in 44 states, including Hawaii, Alaska, and the US Virgin Islands.

CU*Answers is owned by credit unions and offers no private ownership. Its Board of Directors consists of seven credit union CEOs, providing a unique industry perspective and a direct vested interest in the success of CU*Answers clients. Creating equity through ownership is a constant at CU*Answers.

Use the link below to take a look at our latest Annual Report for ownership statistics.

MemberPass is a third-party authentication integration with CU*BASE that allows credit union staff to validate a member’s identity using their cell phone. Use Report Builder and the following files for more information: VMBPENRMST - MemberPass Enrollment Master VMBPACTAUD - MemberPass Member Activity Audit File For field descriptions, refer to Tool #332 Database Search Assistant .

As of April 2023, CU*Answers has 150 credit union owners in 25 states.

CU*Answers provides a unique business model. It is built upon the concepts of credit union equity, return on investment opportunites and a level of participation, cooperation and client utilization that exceeds traditional client and vendor processing models. For a more complete discussion of our unique vendor model, take a look at our most recent Annual Report.

Yes. CU*Answers owns CU*BASE. CU*NorthWest is the escrow agent for CU*Answers and holds the source code for CU*BASE in escrow. Use the link below to view a copy of the most recent signed certification.

We will be happy to have you as our guests! The CU*Answers Learning Center will seat approximately 30 people in a training room-type environment. We can also arrange seating for a smaller group in a roundtable format if desired. We also have a Conference Room which will seat 8-12 people. Catering services can be arranged if desired. Your questions may be answered in our Facilities Brochure , which highlights meeting room accommodations and introduces our CU*Answers leadership team. Contact   More...

Ownership is CU*Answers offers investment opportunities with not only the 200 Shares of Class A stock, but the ability to purchase Class B stock, recieve patronage dividends, and participate in debenture offerings. Owners can be nominated for the Board of Directos and are given one vote for those elections. In addition, your voice contributes to the basic cooperative concept of a CUSO in parallel with the Credit Union industry business culture.

Yes. You can find a copy of the signed letter of attestation that CU*Answers has completed the annual assessment of the FedLine Solutions Security and Resiliency Assurance Program via our Due Diligence site at cuanswers.com.

As of April 2023, CU*Answers has 317 employees. CU*Answers staff comprise a wide variety of disciplines including: CU*BASE and Item Processing Client Service Departments Software Development Technology and Network Services Teams Management Services Teams Production (Operations and Related Support Teams) CU*BASE Conversion Teams Quality Control Teams Technical Writing Teams Administration Teams Sales and Marketplace Relationship Teams Marketing and Web Services Teams ...and more CU*Answers staf  More...

The Federal Employer Identification Number for CU*Answers, Inc. is 38-1912158 . This information is provided solely for the purpose of assisting our client CUs with providing information requested by the NCUA. EIN