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  • 1. What are the network routing requirements for CU*BASE GOLD? Views: 615
    Preview
    CU*BASE GOLD requires that the following networks be routed to the CU*Answers CU*NextNET connection: For all CU*Answers privately routed networks below, all ports/services should be allowed outbound from the LAN Required for standard Production connectivity: 63.236.240.16/28 63.236.240.48/28 63.236.240.79/32 63.236.240.96/27 63.236.240.128/29 63.236.240.138/32 63.236.240.144/28 63.150.21.96/27 63.239.100.32/28 Required for HA/Disaster Recovery connectivity: 216.111.149.8/30 216.111.149.16/28 216  More...
  • 2. What are the DNS requirements for CU*BASE GOLD? Views: 137
    Preview
    All CU*BASE GOLD connections should be set to use a fully-qualified domain name (FQDN) instead of an IP address. This will allow for faster and more reliable High Availability and Disaster Recovery failovers. To better handle this, CU*Answers maintains its own DNS server for all of its important domain names. When CU*Answers rolls to its HA or DR sites, it updates the DNS entry for the CU*BASE servers to point to the new location. If a Credit Union is hosting its own copy of the cubase.org z  More...
  • 3. What strategies for Disaster Recovery does CU*BASE incorporate? Views: 69
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    The ASP CU*BASE model incorporates a multi-layered approach to Disaster Recovery. This approach includes a combination of UPS battery back-up, natural gas generator, mirrored disk storage systems, a second High Availability production system and contracted IBM services contracts. The In-house CU*BASE model offers either Select disaster recovery services for direct dial back-up at the Credit Union Branch level, or a Premium Disaster Recover level which incorporates a complete and redundant High  More...
  • 4. How does a credit union get a copy of the Disaster Recovery documentation on CD? Views: 58
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    To receive the latest CD-ROM copy of the CU*Answers Disaster Recovery Policy, as well as the results of the most recent SAS 70 Audit, contact a member of the Systems Team or Internal Network Team at CU*Answers. You can also email support@wesconet.com
  • 5. Can CU*Answers help us with our Disaster Recovery planning? Views: 57
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    Yes. The requirements for our own disaster recovery are stringent and actively tested. We can provide real world solutions make recommendations for software, hardware, security and pricing. Contact our Internal Network Team for more information
  • 6. How much availability do we need? Views: 46
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    When thinking about high availability, there is the impression that a high availability solution will mean no downtime anytime! This is simply not true. We use many different controls to allow our systems to be running as many hours as possible. However, routine maintenance and necessary upgrades to hardware, communications and software systems are required for efficiency. High availability is a means of managing scheduled downtime and minimizing unscheduled interruptions. Please see the link  More...
  • 7. What does 24x7 mean to our credit union? Views: 44
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    Does 24 by 7 really mean 24 hours every day and 7 days a week every week? Well, it might depend on who you ask, but the one thing on which everyone agrees is that computers cannot run without occasional maintenance, upgrades, or even replacement. So what does 24x7 mean? In our case, it means we put into place many different controls to allow our systems to be running as many hours of the day, week by week, as they possibly can, while still allowing time for routine maintenance and necessary up  More...
  • 8. What are the benefits of CU*Answers' high availability system? Views: 42
    Preview
    While there are many benefits to our new high availability system Echo2 , a few of them deserve to get honorable mention. The first being our new recovery time for the primary iSeries server. If our primary iSeries server were to fail due to a major hardware failure, the new system is able to switch to the backup iSeries server and restore service to our clients in under an hour! In the past, a major hardware failure could have set us back as much as a full business day! Another great benefit  More...
  • 9. My credit union is hiring a network administrator. Do you have any advice on interview questions I should ask? Views: 41
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    Check out the links below for some ideas that have worked well for our network teams in the past!
  • 10. Who is iTera? Views: 40
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    Headquartered in Salt Lake City, Utah, iTera, Inc. is a leading developer and integrator of iSeries high availability and continuous availability solutions. Since 1997, iTera has implemented its solutions at hundreds of businesses around the world, and has spent millions of dollars developing and perfecting its full range of innovative and robust solutions that ensure the availability of data in nearly any situation.
  • 11. If CU*Answers has a disaster recovery plan then why should my credit union have a Disaster Recovery Plan? Views: 40
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    Disasters come in many forms from power outages to floods to earthquakes. They strike when least expected and by definition are initially confusing and chaotic. At the very time that you need to communicate clearly to your staff, your members, and your family you could find yourself with the least capacity to support the overwhelming demand for information. Do you remember September 10? I remember it, I thought I was safe as did all the people of New York , but that all changed on the 11th, t  More...
  • 12. What is High Availability and how does it fit into CU*Answers business interruption plan? Views: 37
    Preview
    High availability solutions replicate business critical data and system information on a near real-time basis, to a backup server. If the main server were to fail, users could be switched quickly to the backup system in order to resume work. We have chosen Echo2 as our high availability solution. This product keeps our two iSeries 825 servers “in sync” with each other. If our main production server were to every become non-functioning for any reason, we could initiate a rollover p  More...
  • 13. What fault-tolerance technology does the iSeries provide? Views: 37
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    The iSeries has been engineered from the ground up to provide large amounts of internal fault-tolerance and redudency, using technologies such as multiple RAID-5 arrays, hot-swap PCI cards, redundent power supplies, and multiple processors.
  • 14. What is the difference between a "Roll Over" and a "Fail Over"? Views: 33
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    A "Roll Over" is a planned event in which we have to time to prepare the systems before we roll to a new primary system. A "Fail Over" is an unplanned event and the primary system was unavailable to start a "Roll Over" process. This means that our team has to manually switch all processes to the backup system.
  • 15. Where can I view the CU*Answers Products Scheduled Up Time? Views: 31
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    An overview of schedule downtime due to maintaince or rollovers can be viewed by following the link below.
  • 16. Starting back in 2002 CU*Answers started focusing a lot of time and resources on a new high availability System. What are the benefits of this new system? Views: 31
    Preview
    While there are many benefits to our new high availability system "Echo2", a few of them deserve to get honorable mention. The first being our new recovery time for the primary iSeries server. If our primary iSeries server were to fail due to a major hardware failure, the new system is able to switch to the backup iSeries server and restore service to our clients in under an hour! In the past, a major hardware failure could have set us back as much as a full business day! Another great benefit  More...
  • 17. How long does it take to "Roll Over" to a backup iSeries system? Views: 30
    Preview
    The actual Roll Over takes about 30 minutes to complete. But before we perform a Roll Over , we run an audit stream on the systems to ensure that everything is completely in-sync. This process can take anywhere from 2 1/2 to 3 hours to complete. You can refer to our System Availabiltiy section on our website using the attached link below. High Availability Disaster Recovery 24X7
  • 18. What is a "Hot Site"? Views: 29
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    A Hot Site is a fully operational off site data processing facility equipped with both hardware and system software to be used for disaster recovery.
  • 19. Within what time frame does CU*Answers hotsite become fully functional in case of disaster? Views: 25
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    The hotsite is active upon declaration. Roll to High Availability system takes less than fifteen minutes. Recovery at DR hotsite objective is 48 hours for the core system, which is tested annually.
  • 20. What is tested at the annual "Hot Site" test? Views: 25
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    Employees from Programming, Internal Networking and Operations Teams head to the IBM Business Recovery Center in Chicago, to test our recovery practices. While they are there they will perform a complete recovery of our iSeries Producation Server, and our main Communications Router. In addition GOLD and Maxxar (audio) connectivity are tested on the newly restored iSeries. For more information please see the link below.
  • 21. What is a Bare Metal Recovery? Views: 23
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    Defined by IBM, a bare metal recovery describes the process of restoring a complete system, including system and boot partitions, system settings, applications, and data to their original state at some point prior to a disaster.
  • 22. As a self-processor, we maintain our own iSeries server. Can we use the Echo2 Product to insure High Availability? Views: 22
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    CU*Answers offers two distinct High Availability strategies for our In-House credit unions. One solution (In-house Replication) would deploy a second iSeries server at a location within the credit union’s enterprise (branch office, local business partner, etc.) with data replication between the two systems. A second solution (Hosted Replication) would offer data replication to a backup server located at CU*Answers. CU*Answers has Self-Processors utilizing each solution. For more inform  More...
  • 23. What OUTQs are replicated in the High Availability Rollover process? Views: 13
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    Only the OUTQs that are used for report daily batch printing and report archival. Those are DAILYXX, NIGHTXX, PRINTXX, HOLDXX, FICHXX, SAVEXX, where XX is your credit union identifier.
  • 24. What amount of time per year are we down if we achieve a 99% uptime rating? Views: 9
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    Availability percentage Yearly downtime 99 88 hours 99.5 44 hours 99.9 8.8 hours 99.95 4 hours 99.99 53 minutes 99.999 5.3 minutes 99.9999 32 seconds 99.99999 3.2 seconds
  • 25. How does CU*Answers define System Availability? Views: 7
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    We at CU*Answers take our definition from the IBM High Availability site which defines system availability in five general levels: Base-availability systems are ready for immediate use, but will experience both planned and unplanned outages. High-availability systems include technologies that sharply reduce the number and duration of unplanned outages. Planned outages still occur, but the servers include facilities that reduce their impact. Continuous-operations environments use special technolo  More...
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