The AnswerBook's knowledge packs are comprised of broad and understandable personal finance content and calculators. The information contained in the knowledge pack items does not offer advice, but rather provides information relevant to various life events. Each knowledge pack item includes a "terms of use" link to restrict your liability and help ensure proper usage. In addition to providing great information themselves, the knowledge packs include links to hundreds of other Web sites, but car  More...

The AnswerBook content affords several benefits not available from other providers. In addition to being written in language that is easy to understand, our knowledge pack items provide the following unique benefits: 1. Better reinforcement of your brand and better user experience. You want the content to look like it is part of your site and part of your delivery. Personal finance content can help your consumers appreciate the breadth of your financial knowledge and services offered. The  More...

The AnswerBook was developed specifically to make it easier for credit unions to better educate and serve their members. A side benefit of providing outstanding member service and ensuring that members are educated and in control of their financial well-being is increased loyalty and greater product and services usage. However, unlike CRM applications, the AnswerBook is not focused on directly increasing sales -- a good thing, we think, and a philosophy that is sure to be embraced by your member  More...

Yes. You can contact Client Services Education and request to have a specific user's AnswerBook access changed to allow that user to view all incidents for your credit union. NOTE: This request must come from one of your credit union's Security Officers.

Yes, Because the Answer Book is an internet solution, it is accessable from any PC with Internet capability. From our website www.cuanswers.com , Choose the "client" selection on the left.Then, under "Docs Information, choose "Answer Book", then click on the 'Answer Book Icon in the middle of the screen. or Use the following link: https://kb.cuanswers.com/cuanswers/consumer/search.asp Knowledge Base Q&A

With AnswerBook, your members, staff and prospects (i.e. consumers) can get answers to their questions 7/24.. And, as new knowledge articles are added from questions not found in your knowledge base, your knowledge base naturally grows allowing more consumers to help themselves and significantly reducing the number of email inquiries. In fact, several studies have found up to 85% of consumers' questions can be answered by a robust and dynamic knowledge base. Did you know that for consumers the  More...

Have a look! The AnswerBook's online inquiry form is the same one you use to ask us a question: https://kb.cuanswers.com/cuanswers/consumer/question.asp Your AnswerBook users (staff, board members, members and prospects) can securely ask questions online and get their answers securely, too. No need to worry about members including account numbers or other private information over not-so-private email. Plus, secure email is a valuable option for your members who do not use online banking to  More...

From your GOLD screen, click the Answer Book icon at the upper right-hand portion of your screen (it appears as a book with a question mark on it). On the Answer Book page that appears, click the "Past Questions" link at the top. You will be prompted to log in to the Answer Book (If you have not used the Answer Book before, there is a link from which you can register. A valid e-mail account is required). Log in. Your questions will appear, beginning with the most recent question asked. There  More...

You may have a specific interest in one or more of the knowledge categories. In your Profile, you may choose any of the areas of interest. When items within your chosen categories are updated or added to, you will recieve an email "alert". Then, at your convenience you may review those items. New information,

The Answer Book provides access to "Finding Answers" and "Ask a Question" with no pre-registration. But there are advantages to having a registered "Profile". You will be able to see your "Past Questions" and use the "Alert" function. All that is required is an email address, your first and last name and a password. To register, choose "Profile" and follow the instructions!

AnswerBook is far more than a great online self-help and assisted-service delivery. AnswerBook comes from a partnership between Fuze Digital Solutions and CU*Answers . This partnership is focused on building a community of digital users and harvesting the results of multiple databases, reflecting the needs of credit union employees and members -- building scale and therefore gaining insight for everyone involved in the community. MemberLink

At the heart of the AnswerBook is a knowledge base. A knowledge base is a central place where you can digitally store information for easy retrieval at a later time. Your AnswerBook's knowledge base contains questions and answers and topics and articles. This knowledge base is comprised of public knowledge items for external access and private knowledge items for internal, or staff, consumption. Utilizing user-friendly tools, information is easily added to the knowledge base by your member-  More...

Yes. You can sort by answer popularity (most viewed question), newness (helpful for reviewing any "alerts" you may have received), user rating or category. questions answers order find

You're looking at it right now! Check out the AnswerBook on our site by clicking here: https://kb.cuanswers.com/cuanswers/consumer/search.asp However, when you sign up for the AnswerBook, we'll run your credit union name, product names, and colors through a template process to make it fit with the look and feel of your site. See, it's your branding that matters -- not ours!

The KEYWORD search will look for any word in the Questions, the Answer, Related Links, and items listed in the KEYWORD portion of the item. Using the functions under your keyword entry, you can further refine your searches.

Contact Client Services and we can provide your Profile with this capability.

You can look for your answer in the specific category you feel would apply. There can be multiple levels of subcategories to further refine your search. Using the KEYWORD and CATEGORY search functions together will help you zero in on the answer you need.

You can edit your Profile information at any time.

The Answer Book is yet another source for valuable information and may link you to the appropriate On-Line Help page(s) or Reference Documents, or web site addresses. This way, we do not repeat information, but provide your answers in a consolidated way. CU*BASE

The AnswerBook allows you to digitally capture rich member information naturally as part of the support process. Regardless of the support channel used, the AnswerBook captures and disseminates information about questions asked, information viewed, feedback provided and customer satisfaction either directly or indirectly communicated to staff. This information is then available to look at your members from an aggregate and individual basis, allowing you to proactively refine your products a  More...