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  • 1. What does O.F.A.C. stand for and what is its purpose? Views: 1023
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    O.F.A.C. stands for the Office of Foreign Assets Control and is a part of the U. S. Department of the Treasury. The following definition was found on the OFAC web site: The Office of Foreign Assets Control ( OFAC ) of the US Department of the Treasury administers and enforces economic and trade sanctions based on US foreign policy and national security goals against targeted foreign countries, terrorists, international narcotics traffickers, and those engaged in activities related to the prolif  More...
  • 2. What are the network routing requirements for CU*BASE GOLD? Views: 615
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    CU*BASE GOLD requires that the following networks be routed to the CU*Answers CU*NextNET connection: For all CU*Answers privately routed networks below, all ports/services should be allowed outbound from the LAN Required for standard Production connectivity: 63.236.240.16/28 63.236.240.48/28 63.236.240.79/32 63.236.240.96/27 63.236.240.128/29 63.236.240.138/32 63.236.240.144/28 63.150.21.96/27 63.239.100.32/28 Required for HA/Disaster Recovery connectivity: 216.111.149.8/30 216.111.149.16/28 216  More...
  • 3. When are the ACH debits and credits posted? Views: 258
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    Once the ACH file is received from the Federal Reserve, the ACH file is uploaded to CU*BASE. To see details of the upload process, refer to the related items and links listed. The CU*Answers Operations team recieves and processes ACH files four times a day. The credit union configuration determines whether your credit union posts credits, debits, both credits and debits, or neither. On occasions, a client may request to have their ACH debits or credits posted early. Please contact a Client   More...
  • 4. How often does the OFAC list from the government get updated? Views: 221
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    Although we do check for an updated file daily, it is not uncommon for the US Dept of the Treasury to go 3 to 4 weeks without releasing an update. Sometimes it is more frequent than that, though, which is why we check every day just in case.
  • 5. What are the requirements for a password for It's Me 247 Online Banking? Views: 181
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    Your credit union can define the minimum length of the password (from 6 to 10 characters, although we recommend you set the minimum to at least 7 or 8 characters). The password can contain numeric, alphabetic, and special characters, and it is case-sensitive. As an option, you can also activate complex password requirements. (See the links below for more details on this optional feature.) The default password for new members is last four digits of the SSN/TIN, and the member is required to c  More...
  • 6. What are the network requirements for an iSweep? Views: 171
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    These requirements must be met for each location utilizing a iSweep. One iSweep is required at each branch location; iSweeps cannot be shared between locations. For each iSweep, the following network requirements must be met: Each iSweep requires a static IP address on the network All CU*Answers routing requirements must be met: What are the network routing requirements for CU*BASE GOLD? The iSweep must have the following outbound access: Access to all CU*Answers privately routed network ( lis  More...
  • 7. What are the network requirements for a GUAPPLE? Views: 166
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    These requirements must be met for each location utilizing a GUAPPLE. One GUAPPLE is required at each branch location; GUAPPLEs cannot be shared between locations. For each GUAPPLE, the following network requirements must be met: Each GUAPPLE requires a static IP address on the network All CU*Answers routing requirements must be met: What are the network routing requirements for CU*BASE GOLD? The GUAPPLE must have the following outbound access: Access to all CU*Answers privately routed network  More...
  • 8. What are the network requirements for a Gweep? Views: 147
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    A Gweep is a combination GUAPPLE and iSweep. The base unit is identical to a GUAPPLE and it runs a virtualized copy of an iSweep appliance, eliminating the need for two physical units. (Note: on the network, the Gweep is still two logical units and requires two unique IP addresses - one for the GUAPPLE half, one for the iSweep half.) The network requirements for the Gweep are identical to that of the GUAPPLE and iSweep. Please review the articles below and ensure that the requirements of b  More...
  • 9. What are the password requirements for an iSeries user? Views: 142
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    Access to any iSeries system is controlled by a User ID (profile) and Password (sometimes referred to as the “terminal” or workstation password). The minimum length of the password depends on the processor. Following are the criteria for CU*Answers online clients, effective November 2019: Require 1 digit (numeric) Require at least 1 uppercase character and at least 1 lowercase character Username cannot be used within a password Minimum length of a password must be 8 characters Max  More...
  • 10. What are the DNS requirements for CU*BASE GOLD? Views: 137
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    All CU*BASE GOLD connections should be set to use a fully-qualified domain name (FQDN) instead of an IP address. This will allow for faster and more reliable High Availability and Disaster Recovery failovers. To better handle this, CU*Answers maintains its own DNS server for all of its important domain names. When CU*Answers rolls to its HA or DR sites, it updates the DNS entry for the CU*BASE servers to point to the new location. If a Credit Union is hosting its own copy of the cubase.org z  More...
  • 11. What printers are supported by CU*BASE? Views: 120
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    An up-to-date listing of all hardware requirements and currently supported printers can be found at http://www.cuanswers.com/resources/best-practices/cubase-network-and-hardware-specifications/2/
  • 12. How does CU*BASE handle written-off/charged-off loans? Views: 115
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    CU*BASE is able to retain a Written-Off loan on the member record, but still classify the loan as a non-earning asset. This is beneficial in that the loan is apparent within member inquiry and further member contacts are not lost in the collection effort. However, if you feel the loan is no longer collectable, you can Charge-Off the loan from any member file. A full G/L interface is performed in both instances. Please review our On-Line Help links listed below for the full details. Collect  More...
  • 13. Does CU*BASE provide OFAC matching tools to ensure compliance? Views: 114
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    Yes, CU*BASE does offer a data match system to match your membership records against the current Specially Designated Nationals Blocked Persons (SDN) list published by the Office of Foreign Asset Control (OFAC), as well as the Palestinian Legislative Council (PLC) list. This feature is designed to assist your credit union with its required due diligence for complying with current OFAC rules.
  • 14. What is iShield Security? Views: 104
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    There are many, many components in the infrastructure that protects your member data, from passwords and daily backups to production redundancy and full-blown DR/BR plans. One important piece of that puzzle involves the protections we put in place to control data moving between the System i and a local workstation. Years ago no one ever imagined an employee popping a thousand member records onto a thumb drive and heading out the door. Today we have entire teams and sophisticated tools to prev  More...
  • 15. Is there a cutoff time to have my Federal ACH Return/NOC items submitted to CU*Answers? Views: 101
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    Yes there is. At 2:30 p.m. EST each normal business day, CU*Answers processes the ACHNOC items for all credit unions, and sends a combined file transmission to the Federal Reserve. Any work submitted by the credit union after 2:30 p.m. EST will be processed the next business day.
  • 16. How can I register for CU*Answers training courses? Views: 100
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    You can register online for any CU*Answers classroom training session or web conference by visiting the education section of our website. Go to http://www.cuanswers.com/client_education.php or use the links below for more information. register signup
  • 17. Can a member complete a Loan Application using Online Banking? Views: 99
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    Yes, the credit union has a configurable option to allow the loan application to appear in online banking. You can also set up the application to appear directly on your website, and both members and non-members can complete the application and the data will be funneled directly to CU*BASE (no re-keying necessary for your lending staff!). Online Banking PC home banking It's Me 247
  • 18. How does CU*Answers assure the quality of its Online Banking releases? Views: 97
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    Assuring quality for an Internet product like Online Banking is much more challenging than CU*BASE product releases. CU*BASE is based on a partnership between CU*Answers and the credit union, where hardware and software specifications can be more easily controlled and agreed to by both parties. Online Banking , on the other hand, involves multiple partners and factors that can affect the product’s performance: member skill levels, browser software performance, Internet Service Provider iss  More...
  • 19. How do I remove a freeze on a savings account? Views: 95
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    You can temporarily remove a freeze in order to perform a single transaction, by using the Transaction Override feature (available from the CU*BASE Timeout window). This requires an authorized Employee ID and password. You can also change the status of the freeze indicator on the individual account by using Tool #20 Update Account Information. (Remember this feature also requires an authorized Employee ID and password.) Following are the available freeze status codes: 0 All transactions allow  More...
  • 20. What is CU*TALK? Views: 91
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    CU*TALK is the licensed and registered ARU (Audio Response Utility) software product written and owned by CU*Answers. CU*TALK is a convenient audio response service, that allows you to use a touch-tone phone to review account balances, verify whether certain checks have cleared, transfer funds between accounts, make loan payments, check current interest rates, and obtain annual dividend and interest information. CU*TALK allows you to take care of credit union business at times that work best for  More...
  • 21. Is there a charge-off routine for loans? Views: 90
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    Yes, both a write-off and a charge-off feature, in fact. A written-off loan is still collectible whereas a charged-off loan is released from debt and closed. Both steps are recorded as part of the CU*BASE written-off/charge-off loan history database. (Use the link below to learn more about this database and associated dashboard.) To write off a loan, use Tool #1006 Write Off / Charge Off Loans and use the write-off option. This reclassifies the loan but it is still retained on the member r  More...
  • 22. I need help with ordering an online credit card for the co-applicant/secondary person on a Visa account. I just ordered one for the member; how do I order one for the wife, who is listed as a co-applicant on the Visa loan? Views: 90
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    T o order an online credit card for a co-applicant on the loan account, you would complete the following steps: Launch Tool #12 Update/Order Online Credit Cards Enter the member number and suffix for the Visa loan account OR If you have the last 4 digits of the primary member's Visa card number, you may enter that instead Use Enter to continue On the next screen you will see a card that has been ordered for your primary member only. On the lower left corner of the screen, choose Add   More...
  • 23. How do I reconfigure a CU*BASE print session to use encryption? Views: 85
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    Configuring Encryption ***IMPORTANT: You must have local administrator privileges on the PC to complete these procedures.*** 1. Download the Configure Encryption utility from http://updates.cubase.org 2. Run the tool as an administrator 3. After running the tool, launch the print session and navigate to “Communication > Configure” 4. Click the “Properties” button 5. Select “Use System iNavigator default”, “Use Secur  More...
  • 24. Who is Zoot? Views: 85
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    Zoot is a CU*BASE partner that delivers a centralized source of data from all three national credit bureaus - Equifax, Trans Union and Experion. They are located in Bozeman, Montana. Through this partnership, we are able to provide your credit union with on-line credit bureau access and decision modeling capabilities.
  • 25. How should I process loans on CU*BASE GOLD to comply with the Military Lending Act? Views: 84
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    CU*Answers AuditLink and Lender*VP Teams have put together a document called MLA Procedures that will assist with this process. Please check out the link to the MLA Procedures document below.
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