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1.
I'm hearing from members that emails we send to them don't always reach them quickly, or are being marked as spam and blocked. Is there anything we can do to help make sure members receive emails from the credit union? Views: 180
Remember that once the emails are sent by CU*BASE, it becomes a function of various email service providers to deliver the emails to members. Because of the way our system can send a batch of email messages to a large group of members at the same time, there may be some providers that interpret these email messages as “spam” (junk email) messages, especially if you have a large number of members who use the same provider (such as Gmail). If you hear from members that your emails ar More...
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Who is Xtend? Views: 145
Xtend, Inc. is a CUSO with a select group of credit union leaders independent of CU*Answers. Xtend consulting is about creative services, access to marketplaces that may be outside the scope of smaller credit unions or even CU*Answers, and the sharing of resources that no single organization is able to afford. Participating credit unions have discussed using Xtend operationally to improve share branching concepts, provide call centers, share human resources, set up combined member outreach pro More...
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3.
What general recommendation is there when making patterns for Abnormal Activity Monitoring? Views: 120
It is recommended that you monitor a smaller set of transactions when creating patterns.
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4.
What is a CUSO? Views: 113
A CUSO is a C redit U nion S ervice O rganization that directly provides services for credit unions. These organizations can be wholly owned (owned by an individual credit union) or multi-owned (owned by more than one credit union). These organizations generally sell stock, are for profit, and are taxable entities. Both CU*Answers and Xtend are multi-owned CUSOs. Xtend CUSO Extend
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5.
How do I determine if I have a valid OFAC match? Views: 98
To determine if you have a valid OFAC match, follow the ‘due diligence’ steps on the Department of Treasury website at http://www.treasury.gov/about/organizational-structure/offices/Pages/Office-of-Foreign-Assets-Control.aspx
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6.
Who are the owners of Xtend? Views: 96
As of May 2023, there are 104 owners of Xtend. This ownership comprises 103 credit unions plus CU*Answers, each having purchased 200 shares of stock in the CUSO. Each owner is allowed one vote on issues brought before the group.
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7.
Have you ever reset a member’s password for It's Me 247 and the member was still not able to log in? Views: 92
Remember that members can change their username from their account number to a personalized name. If the above situation were to happen, it is possible that the member has set up a personalized username and has forgotten that name. (Use the link below for instructions on how to see that member's username.) SECURITY BEST PRACTICE TIP: Never release a member's online banking username until you have carefully verified the member's identity. For example, ask for answers to some out-of-wa More...
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8.
My credit union is part of Xtend Shared Branching. Can we ever be included in a CU*BASE release beta test? Views: 91
It depends. Using shared branching does not automatically exclude you from the beta pool! But the specific changes being made can affect how your credit union works with others who are not part of the beta. The most common example is shared branching but might also include vendor relationships as well. This becomes an issue when the release includes changes to the database structure itself (new data in files or changes to the data’s format). CU*BASE requires that all of the data used More...
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9.
We would like clarification on why aliases found on the OFAC Sanctions list do not result in True-Positives when searched using Tool 778 (Scan a Single Name Through OFAC). Reviewing the "Using the CU*BASE Data Match System for OFAC Compliance" resource, it states that AKA names are searched. Evidently there are two AKA lists, one embedded in the SDN Comments Section and a separately published list. Views: 87
This is what FinCEN has stated in the past about weak aliases: Am I required to screen for weak aliases (AKAs)? OFAC’s regulations do not explicitly require any specific screening regime. Financial institutions and others must make screening choices based on their circumstances and compliance approach. As a general matter, though, OFAC does not expect that persons will screen for weak AKAs, but expects that such AKAs may be used to help determine whether a 'hit' arising fro More...
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10.
Who is on the Xtend Board of Directors? Views: 78
Xtend has a 9-member Board of Directors. This board comprises seven (7) elected positions and two (2) appointed positions. The elected positions are filled by CEOs or senior executives from credit unions who have been Xtend stockholders for at least one year. The appointed positions consist of one seat for a CU*Answers executive (either the CEO, CIO, or CFO) and one seat for a current CU*Answers Board Director. A current list of Directors can be found in "About Xtend" on the Xtend Web Site More...
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11.
What is Audit Link? Views: 77
The Audit Link service consists of three interrelated business activities. The first is an overall analysis of the credit unions needs, hot buttons, and recent audit or examination findings. This analysis is designed not only to tailor the program for the credit union but also to facilitate an overall general compliance tune-up. The second area of this initiative is the development of a daily, monthly, and quarterly roadmap of tasks to be completed. This is where the credit union would see the More...
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12.
What does it mean on the first Abnormal Activity pattern configuration screen when you elect to include only shared branch transaction, only RDC transactions, or only P2P transactions? Views: 76
The following transactions are included if you use these qualifiers: NOTE: These are AND qualifiers, meaning both things must be true in order for the account to be listed in the monitoring tool. Shared Branch Transactions: Only allowed if Origin code 1 (Teller Processing) is selected. This includes: Shared Branch transactions with Origin 1 (Teller Processing) made by your members who are banking at another Xtend Shared Branching credit unions. Shared branch transactions with origin code 13 (A More...
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13.
For Abnormal Activity Monitoring by pattern, what recommendation are there when I evaluate members for individual and organization accounts? Views: 63
It is recommended that you make the same rules for both individual and organizational accounts when you make velocity patterns, out of the ordinary patterns, and idle patterns.
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14.
We had a CTR form pop in error. The teller miskeyed a cash transaction that exceeded $10,000 but they noticed the error and fixed it. What do I do with the CTR Form? It isn't needed. Views: 63
When the CTR form pops up, even though the cash total is due to an error, the teller should fill out the form until they reach the screen with the ‘Skip Form’ option. This will allow them to stop the CTR process and a tracker screen will appear where they will need to document a reason for skipping the CTR form.
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15.
Does the weekly scan of OFAC include Non-Members? Views: 62
Every Saturday, Operations will automatically run the OFAC scan on both members and non-members.
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16.
What types of patterns can you create for Abnormal Activity Monitoring? Views: 59
The following types of patterns can be created: Velocity : This evaluates if the member has an unusual amount of transactions that fall within the criteria configured. Idle : This evaluates if the member has an unusual flurry of activity (either based on # of transactions, transaction type, or transaction amount) following a period of inactivity. Out of the ordinary : This evaluates if the member has a percent or amount increase compared to a prior activity.
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17.
How long has Xtend been in business? Views: 59
Xtend was incorporated in September, 2002.
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How do I buy stock in Xtend? Views: 59
Xtend stock is available for sale to all accredited investors as outlined in the Stock Prospectus. Currently, only credit unions who are CU*Answers data processing clients, as well as the CU*Answers CUSO, can own stock in Xtend. Contact Scott Collins, Xtend President, at scollins@xtendcu.com to request a Stock Prospectus.
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19.
Who provided the thirty Abnormal Activity Monitoring patterns I receive by default? Views: 58
These patterns are provided by AudlitLink. They recommend you follow proper governance change process when making changes to these patterns.
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20.
We are receiving a number of spam messages to our credit union's email address. Is there a way we can prevent them from coming through? Views: 57
We have pretty tight restrictions on our mail servers here to fight spam. We hesitate to strengthen the spam filter as we need to ensure you receive member responses and emails. If your credit union uses Outlook, you can right click on an email message before it is opened and flag it as junk mail or block the address. This will help reduce the number of messages sent to you from the same address. Malicious email senders may continually change their from email address which makes it hard for a More...
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21.
For IAT OFAC scans, are addresses scanned as well? Views: 56
It is not currently a requirement to have the address line scanned for an IAT. CU*BASE does not currently scan it as it is in a free-form format rather than in a formalized pattern.
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22.
How do I look up OFACs that have been overridden? Views: 54
Every OFAC scan that is overridden has a specific Tracker memo type that is generated when the override occurs. This memo type is OO (letters, not zeroes) and is configured to appear in the audit tracker. Use Tool #664 Print Member Trackers to generate a report containing the data you are looking for. Ensure that the tracker type is set to AT and the memo type is set to OO.
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How can you “practice” to see if a pattern will return any results? Views: 53
The configuration ( Tool #101: Abnormal Activity Monitoring Config ) allows you to run a test of a pattern that you have configured. In this manner, you can see the results without running all the patterns in the monitoring side ( Tool #537: Monitor Abnormal Transaction Activity ). In this test mode, you have a limited number of buttons, but you can print the results. AuditLink is currently offering monthly webinars about the Abnormal Activity Tool. Watch for future communications.
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24.
For out-of-the-ordinary patterns for Abnormal Activity Monitoring, why is there a qualifier for looking for a total dollar amount of transaction for the period selected? Views: 51
It is recommended that you used this qualifier to limit the number of false positives you receive in your results.
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25.
To whom may I sell my Xtend stock in the future? Views: 51
Since Xtend stock represents CUSO ownership stock, it may be sold back to Xtend only.
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