This procedure should be used if the member's password was disabled because of too many invalid retries. The error message the member will see reads: Please contact the Credit Union for a new password. (Review the Related Content below for instructions on what to do if the password was expired due to non-use.)
To reset a member's online banking password, follow the step-by-step directions to Reset Online Banking Password in the Related Links below.
Make sure to encourage the member to immediately log in. It's Me 247 will walk the member through the steps to choose a new password.