What This Message Means:

This appears when your credit union has set a password expiration period for inactive accounts. This means that if a member doesn't log in to Online Banking for a certain period of time, their password will be deactivated. If a member sees this message, they cannot reset the password themselves and must contact the credit union for reactivation.

What Steps to Take in CU*BASE:

See the link below for step-by-step instructions.  BE CAREFUL!! Always verify the person's identity CAREFULLY according to your CU policies.  Remember that the whole point of non-use expirations is to keep bad guys from accessing a non-attentive member's account online.