There are three things to consider when doing failure-planning for your Check Secure unit:
  1. First, is the existing Check Secure an internal check module with a shuttlecock cartridge?  These units are no longer produced, and replacements are not available so you will need to plan accordingly. If this type of unit fails, you will need to switch over to an external Check Secure unit and flash card. Your current Check Secure files will not work on the new unit - they will need to be converted. You should consider doing this ahead of time to speed the process if your existing unit eventually fails.
  2. Secondly, what do you plan to do in the case of an eventual failure? The best approach is to keep a spare Check Secure unit on hand. If you have multiple Check Secure devices, this is not such an issue - checks can be temporarily rerouted until a replacement is received. Replacement units can be shipped via overnight express from CU*Answers. If you do not have multiple Check Secure devices, how do you plan to produce checks in the absence of the one you had? Can you afford to go one or more days without the unit? These are important issues you will need to address, preferably in advance of any failure. 
  3. Last, if it is the printer that fails, what alternate printing system will you use?  See the separate Knowledge Base article (use the link under "Related Q&As" below) for more information.

If you have any questions, or would like to talk to a CU*Answers representative about setting up a good plan to make sure your credit union's check printing needs are covered in the event of a device failure, please contact a Client Service Representative (mailto:csr@cuanswers.com).