CU*BASE actually creates two totally separate statement files - the regular statements and then the credit card statements. These two files are then sent separately to a statement vendor that must develop special processing in order to combine them into a single envelope.
If you were going to work with a different statement processor, you would need to ask them some key questions:
- Can they combine separate files with very unique and different formats? Different conditions that might exist include:
- Any given member may have a regular statement without a credit card statement
- Any given member may have a regular statement and a credit card statement
- Any given member may have a credit card statement but not have a regular statement
- If you prefer, can they place the credit card statement in the envelope first to ensure that the member sees the credit card payment coupon?
- The disclosure page for your credit card statement will be different than your disclosure page on the regular statement.
- The credit card statement needs some graphical enhancements to have the appearance of a regular credit card billing.
- For members with a credit card statement, they will need to insert a payment return envelope.
As you can see, there is much to consider and some rather complicated programming needed by the print house. Obviously the most crucial part of the process is the match-up technique to get the same member's statements combined in the same envelope. Will your statement provider be able to provide the reliability and accuracy you will need for this complex process?