A member comes in with a check to put against their loan and you accidentally enter the wrong amount, and it closes out the loan.  You need to reverse the payment to enter the correct amount, but the loan is closed.  How can you re-open the loan to reverse the payment?  

IMPORTANT: This procedure is only applicable if it's done the SAME DAY as the payment that closed the loan was applied.

You will not be able to reverse the transaction until that closed account suffix is re-opened:

1. Launch Tool #711 Re-Open Accounts/Memberships Same Day
2. Select Account and use enter
3. Enter the member's account base and the closed suffix and use Enter

Now you can reverse the payment:

1. Launch Tool #31 Reverse Loan Payment Same Day
2. Reverse that transaction as usual.  This will keep the teller drawer in balance.  
3. From there you can correct the transaction as needed.