We are noticing that accounts with a deceased/death date are not printing a statement message as configured in Tool #914 (Update Statement Messages/Insert Instruc). Why is this the case?

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We are noticing that accounts with a deceased/death date are not printing a statement message as configured in Tool #914 (Update Statement Messages/Insert Instruc). Why is this the case?

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This enhancement was implemented to prevent statement messages from printing on any open/closed account with a deceased date present.

For this reason, the statement will be mailed (or eStatement generated), but the statement message will not be printed on the document.

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We are noticing that accounts with a deceased/death date are not printing a statement message as configured in Tool #914 (Update Statement Messages/Insert Instruc). Why is this the case?

https://kb.cuanswers.com/cuanswers/ext/kbdetail.aspx?kbid=5276

We are noticing that accounts with a deceased/death date are not printing a statement message as configured in Tool #914 (Update Statement Messages/Insert Instruc). Why is this the case?

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