This enhancement will be implemented for all credit unions on January 28th, 2024.

Using Tool #475 Loan Workflow/App Controls, you can elect to send your incomplete online banking loan requests to show as a loan lead in Tool #13 Work Online Banking Apps/Requests. While these applications are removed from the LOS loan queue (Tool #2 Work/View Loan Application Status), they are not removed from the loan files until the configured purge days. Refer to the other knowledge base item below for more details on the purge.

For this reason, your analysis tools will still reflect the incomplete online loan applications in their analysis totals until the purge. Several loan analysis tools are impacted, including:
 
  • Underwriting codes filters on the LOS loan queue (While this is technically Tool #2, this is added for reference.)
  • Activity Tracking (Activity Tracking from Tool #2)
  • Loan App Stats Summary by Month (Summary by Month from Activity Tracking, see above)
  • Loan App status by Inquiry* (Tool #455)
  • Loan Pipeline Analysis* (Tool #469)
  • Loan Application Analysis Report (Tool #456)

*The corresponding Powerline and Web versions of these dashboards are also impacted.