Prior to the 16.10 release, the SSA began using multiple Company IDs, and it was recommended that credit unions consider using Automated Funds Transfers (AFTs) to handle distributions. Beginning with the 16.10 release a new cross-reference system will be implemented that will automatically funnel all incoming company IDs from the Social Security Administration and treat them as if they came from one, consistent company ID we’re referring to as the “Primary ID.” With the chang  More...

With the 16.10 release a new cross-reference system was implemented that automatically funnels all incoming company IDs from the Social Security Administration and treat them as if they came from one, consistent company ID we’re referring to as the “Primary ID.” In cases where the Depositor ID is the same, for example a husband and wife, these ACH transactions will be handled by the same master ACH distribution record under the Depositor ID since duplicate Depositor IDs are no  More...

For CU*Answers online clients, effective in March 2017 the standard online retention is 12 months for basic savings and checking accounts, and 48 months for all certificates, IRAs (shares and CDs), HSA share and checking accounts, club accounts (such as vacation, holiday, Christmas), tax escrows, and all loans. Prior to March 2017, data retention was 6 months for savings/checking, and 24 months for other member transaction history . Note that when this data is purged, it also removes the additio  More...

The Social Security Administration uses several company IDs for its ACH transactions. Previously two recommendations were made to handle the changing Company IDs, namely to create records for all possible Company IDs with duplicate distribution records or to transfer the distributions with the Automated Funds Transfers (AFT) system. With the 16.10 release a process was implemented that will no longer require either of these complicated solutions. Going forward only one Company ID will need to   More...

For the individual scan, the program looks at last name first. If the first name happens to be spelled incorrectly, the name will pass the scan. The first name is only checked if there is a hit on the last name. The batch scan of your entire membership does a more thorough verification, checking last name and first name independently.

With the 16.10 release we have developed a new cross-reference system that will automatically funnel all incoming company IDs from the Social Security Administration and treat them as if they came from one, consistent company ID we’re referring to as the “Primary ID.” Refer to the linked to Answer Book items for more information about this feature. At implementation of the release two reports were placed in your credit union’s HOLDxx OUTQ. The first, CNV40003, lists all  More...

Automated scans are run when opening memberships or creating new non-member records. Additionally, the Operations staff runs the batch OFAC scan daily to scan your records against the most current OFAC list. (A report is generated from this scan. Refer to the booklet below for details.) Self Processors will need to assign a staff member to run this scan (Tool # 5410). In addition, CU*BASE automatically runs OFAC scans on outgoing wire transfers and when new A2A (Account-to-Account Transfers) rel  More...

Yes, CU*BASE supports risk based lending. CU*BASE provides tools for pricing loans as based upon the Credit Score/ Paper Grade received. A credit union should check with its applicable credit bureau(s) for Decisioning Products available to facilitate this process.

Unfortunately, there is no way to do this currently. When you choose to have a joint owner's name printed on correspondence, their name will print lower on the statement, by the sub-account they are joint on. This cannot be moved to a different location, including the top of the statement where the primary owner's address information is located.

You can schedule the AFT payment to pay the amount in full every time (for credit cards or lines of credit). Making this selection allows the member to pay the LOC or credit card off every time a transfer is performed. (The recommended frequency with this AFT payment method is Monthly.) For LOCs , this means pay whatever the current balance on the loan is at the time the transfer is performed. If the AFT payment amount will result in an overpayment on the loan, the transfer amount will be adj  More...

Unfortunately, there is no way to edit an AFT that has already been added to the system. In order to update the funding account, a credit union employee must delete the one that is currently set up. Then, they can set up the new AFT with the funding account of your preference. However, if a member creates an AFT through online banking ( It's Me 247 ), they would be able to edit the funding account without having to delete the original. NOTE: This only works if the member created the AFT thr  More...

Starting with the 16.10 release, credit unions can begin allowing AFTs with accounts that are “off the books” including accounts set up with the CU*BASE Account to Account (A2A) and CU*BASE “Off Trial Balance” (OTB) feature. The screen used for delinquency handling is skipped when setting up an AFT in CU*BASE with one of these accounts. See a link to this skipped screen below. When members set up AFTs in online banking, they cannot set delinquency rules. For this reas  More...

No. CU*Talk includes a mechanism to intercept and automatically downsize the balance sizes to the maximum number of digits CU*Talk can handle and reformat the dates from the database before sending it on to CU*Talk to be relayed to the members. Amounts that too large will cause a generic message to be read to the member that the amount is currently not available. Our plan is to address that if and when we start seeing member balances and activity grow to the point that CU*Talk needs to be abl  More...

You may have noticed that when you change your screen size to Large or Extra Large on the Preferences screen in CU*BASE, your session is dropped to a green screen. This is an issue that we are aware of, and as we transition to CBX, we have decided to discontinue support of the Large and Extra Large screen sizes. CBX allows for custom sizing and zoom features for all screens. You can find updates on the CBX transition on the CBX webpage . If this is creating obstacles for your credit union staf  More...

On the Share Draft/Checking Account Update screen use the Dividend Post Code field to stop an account from earning dividends. There are three options for this field: Leave the field blank for the account to earn dividends normally Enter an 'N' to stop the account form earning dividends for this period only .After dividends are posted for the period, the system will automatically reset this field back to blank so that dividends will be earned as normal. Enter an 'X' if the ac  More...

Yes, you can run a manual OFAC scan on any individual whether they are a member or a non-member through Tool #778 Scan a Single Name Through OFAC. You can also perform the OFAC scan function by accessing the CU*BASE Time Out menu, then select OFAC Scan. OFAC scans can also be performed on Organizations. You would access the same tool and click on the option that reads Organization Account. This will display the data entry field in the proper format for an Organization, as opposed to the firs  More...

CU*BASE does not perform any automated card reissues for any credit union or vendor. With the exception of two platforms*, all plastic card reissues are done for the credit union by their vendor. The normal process is the vendor sends the CU a couple of reports once monthly (usually 6 weeks out from expiration of card). One is a reissue report, the other a non-reissue report. The CU reviews and makes changes to the vendor system prior to their cutoff date for ordering the reissues. All cards   More...

To access your preferences, you can select the star icon in the upper right hand corner, use the F5 key to open the My Preferences window, or right-click on screen to open a selectable drop down menu to access My Preferences (F5). The last two options are particularly helpful if using the XL screen size option and switching between devices of differing screen sizes, where the star icon may not be immediately accessible on a smaller device screen.

It is not currently a requirement to have the address line scanned for an IAT. CU*BASE does not currently scan it as it is in a free-form format rather than in a formalized pattern.

Not a report per se , but the system automatically adds a conversation note to the member's Audit Tracker record with the OFAC Override memo type code (usually OO).

To remain compliant with CAN-SPAM rules and to ensure all your email messages are delivered to members, you must include the following: Clearly identify the credit union name, address, phone number, and member service email address in the body of the email. Clearly identify the purpose of the email in the subject line. (See SAMPLE MESSAGES below.) Make a web-friendly Signature Line message. (SEE SAMPLE SIGNATURE LINE MESSAGE below. ) Clearly state why the member is receiving the email. Ensure y  More...

This will happen if you do not have access to YouTube, which hosts the videos found on the CU*Answers OnDemand site. To fix this problem, ask the IT person or network administrator at your credit union to enable access to YouTube. Another reason could be your browser. If you are having trouble with a particular video, try re-launching it using Internet Explorer rather than Chrome or other browser. The reason we are putting online course videos on YouTube now, instead of on our own server as  More...

At the time an email address is being recorded on a member's account, either in CU*BASE or via Online Banking, e-statement enrollment, bill payment enrollment, etc., the system will check the address entered and provide error messages if the following rules are not followed: Do not allow a period or @ in position 1 of the email address The last character in the address must be a letter (a-z or A-Z) Do not allow two periods in a row Do not allow two @ symbols within the address Must have a pe  More...

These are CU-defined codes you can attach at both the membership level, as well as at the individual sub-account level, to indicate the reason why a member joined your credit union, and why they opened certain types of accounts. In addition, you can also configure codes that explain why a member closes a sub-account, or why they leave the credit union entirely. Both are valuable tools for your marketing and member service efforts as you work to respond to why members choose and use your produc  More...

The data for the totals on the EFT Card Portfolio Dashboard are summarized on the second of the month for the previously completed month. For example, on July 2nd we summarize the data from June. The data is built from the the transaction history tables. Here's now the program totals the data, using a date of May 2020 as an example: Credit totals represent all amounts (rounded to nearest dollar) where: Origin code (TRORIG) = 22, and The first two characters of the description are ‘CC&  More...