Here are seven things to review if you are trying to research why a loan did not report to the credit bureau. Look to see if the loan is flagged not to report to the credit bureau: Access Tool #20 Update Account Information (shortcut: acct) for the account and click the Credit Reporting Info button. The Report to credit bureau flag must be checked. Look at the Credit Report History located in Loan Account Inquiry via the Delinquency window (F23 or click the lookup button next to the Deli  More...

A loan request is the information about the loan , including the quote the borrower receives with the loan terms. The loan request is the first step to potentially opening a loan account. he loan application is the personal information about the borrower that underwriters use to determine whether the loan can be approved. Completing the loan application is the next step toward booking a loan.

The integration with J.D. Power and Kelley Blue Book will return a value on a vehicle only once enough transactional sales data is available to make a valuation. For this reason, a new vehicle may not return a value. This feature is more commonly used for used vehicles.

1Click Offers are purged monthly on the 2 nd Saturday of the month. If the 1Click offer is older than 30 days old at the time of the purge, it is purged. This means that 1Click offers may not be purged for a longer period if they are not over 30 days old at the time of the purge.

Refer to the resources below for more information. Lender*VP My Favorite Dashboards and Reports brochure AuditLink My Favorite Dashboards and Reports brochure (specifically Loan with Interest Due Above Payment Amount and Loan Portfolio Concentration Risk Summary) Automated Reports and Queries booklet Lender*VP Reports and Dashboards training Lender*VP Custom Query services

We recommend you set up the new connection with the new bureau for pulling. Then do some testing prior to disabling your connection with your current bureau. Once credit pulling is set up with the new bureau, you can fill out the forms below and send them to lendervp@cuanswers.com . Lender*VP highly recommends having a backup bureau just in case your primary connection goes down at any time.

Refer to the resources below for assistance with these topics. These topics are covered in the virtual or on-site Mortgage training offered by Lender@VP.

Refer to the Escrow Processing with CU*BASE booklet for more information on the escrow analysis. Also schedule virtual or on-site Mortgage training for more details. See link below to access the CU*Answers store to request a training.

Refer to the CU*BASE help topics below for assistance with updating loan products and the risk-based pricing for them.

Use Tool #820 Skip-a-Payment Program Configuration . Refer to the resources below for more information

Check out the second page of the flyer below for contacts for the various credit reporting agencies.

Refer to the Variable Rate Loan Products booklet below.

​​​​​​​ This will require contacting the bureau.

Use Tool #458 Loan Category Configuration to set up a loan category. Use Tool #470 Loan Product Configuration to set up a loan product. Refer to the resources below for more information. Several screens are used to create a loan category or loan product. The help topic below allows you to navigate to all the topics.

If your credit pulls are not working, here are some questions to ask to troubleshoot: When was the last time you updated your NetConnect password? Are you able to log into the Experian Access site using your current credentials? If you use Experian, you must reset your credentials every 90 days and then send it to lendervp@cuanswers.com. Are there any special characters in the address/name fields? If there are some there, edit accordingly and try the pull again. If the score is not being returne  More...

Use Tool #465: Loan Insurance/Debt Protection Config. Refer to the CU*BASE online help topic below for assistance in setting up loan insurance.