Your request is being processed...
Did you mean:
Announcements
Most Popular Content in It's Me 247 Online Banking/ARU
Clear
1 - 25 of 340
-
1.
What special characters are allowed in online banking passwords, security question answers, and personalized security questions? Which ones are not allowed? Views: 1437
For an additional level of security or to fulfill complex password requirements, members may add special characters to their passwords. They may also add special characters to their security question answers. Some members may even use the feature that allows them to create their own security question, and they may elect to include special characters in that as well (for example a question mark). Allowed special characters are listed below. Some characters have special significance to certain More...
More...
(Rate/Comment, Related Content, Larger View, Tools)
-
2.
We are thinking of activating the new See and Jump features for online banking. Can you explain the thinking behind the security, and why only an account owner can have this access? Views: 866
IMPORTANT NOTE: With the new look for It’s Me 247 being released during 2021, the “See” option shown on here is temporarily unavailable. Members who had See-only access previously configured will no longer have access. Jump, however, is still available. There are two major points to consider when thinking about allowing members to see information beyond the account to which they are actually logged in. Both extend beyond online banking to consider a financial institution&rs More...
More...
(Rate/Comment, Related Content, Larger View, Tools)
-
3.
What is stand-in processing? Views: 796
Simply put, it is a way for your members to continue using interactive services such as audio response and online banking, ATM/debit cards, and online credit cards for their financial needs, even while CU*BASE is off line for normal daily or monthly processing. CU*BASE uses a special style of stand-in processing that allows for continued use of CU*TALK audio response and It's Me 247 online banking services even during the night when we perform end-of-day and end-of-month processing. Refe More...
More...
(Rate/Comment, Related Content, Larger View, Tools)
-
4.
What is the difference between an ISP and a Browser? Online banking requires the browser has 128-Bit encryption. How do my members update this encryption level? Views: 554
An Internet Service Provider (ISP) is the company from which you purchase internet access services (like AOL or IServ). A browser is a piece of software on your PC which allows you to access things like web sites, Internet access. Examples are Microsoft Internet Explorer or Mozilla Firefox. Upgrading your browser is important. It insures you have the most current version with the most up-to-date features, speed and options. But in most cases what is needed the most is to upgrade the encryption More...
More...
(Rate/Comment, Related Content, Larger View, Tools)
-
5.
A member is trying to log in to online banking and they see this message: "Online access for this account has been disabled. Please contact the Credit union to reset your password." What should I do? Views: 524
What This Message Means: This appears when the member has tried 3 times to enter their password incorrectly. The message does instruct the member to click I forgot my password and answer all three Security Questions to reset the password themselves. But if the member doesn't know their password or their security questions, they will need to contact the CU. BE CAREFUL: This is a scenario that presents the most risk to your members. If a bad guy finds out a member's name, account nu More...
More...
(Rate/Comment, Related Content, Larger View, Tools)
-
6.
How does a member's account get debited for bills they schedule through "It's Me 247" Bill Pay (Fiserv)? Views: 512
In one of three ways: Note: The term 'subscriber' refers to your 'member'. Electronic Payments (ACH) - Fiserv's preference is to send all payments electronically. However in the Risk Model format it is not always feasible. Fiserv submits the merchant payment (via the fed) from a Fiserv settlement account the same day we submit the debit (via the fed) to the subscriber account. Fiserv is taking the risk on the payment. Electronic payments are typically sent when the subscr More...
More...
(Rate/Comment, Related Content, Larger View, Tools)
-
7.
My credit union wants to allow maintenance on Automated Funds Transfers (AFT) in online banking. What are the steps for allowing members to set up and maintain their own AFTs? Views: 479
There are several configurations that control the member’s ability to set up and maintain Automated Funds Transfer (AFTs) online. Does your credit union's Personal Internet Branch configuration allow the maintenance of AFTs? Are AFTs configured to show in online banking? Does the member's PIB configuration allow maintenance of AFTs in online banking? For existing AFTs: Is the record locked to prevent changes in online banking? 1. Does your credit union's Personal Internet Bran More...
More...
(Rate/Comment, Related Content, Larger View, Tools)
-
8.
What are some basic browser troubleshooting steps to take when an issue with a website is encountered? Views: 472
While it is possible that an issue someone runs into on a website is an issue with the web server or a programming issue with the site, it is very important to rule out any browser or workstation incompatibilities first. If the website is not being opened in a supported browser, for instance, it can cause errors that would otherwise not exist. So what are some standard troubleshooting steps than can be taken? Are you using the latest version of your browser? Just like any other piece of software More...
More...
(Rate/Comment, Related Content, Larger View, Tools)
-
9.
Do I have to activate online banking and audio response automatically for all my new members? Views: 411
No, actually you can default all new memberships to deactivate online banking and/or audio response access until the member specifically requests it. This is highly recommended as it helps to protect members who join the credit union but never get around to using your online tools right away. These accounts may be your most vulnerable since the member hasn't set up a private password or security questions. By deactivating them as a default, you can give them a little extra protection from More...
More...
(Rate/Comment, Related Content, Larger View, Tools)
-
10.
When It's Me 247 Online Banking is offline for maintenance, what's the rule of thumb for when members will see a splash page explaining what is happening, and when they won't? Views: 364
The answer depends on which network component is offline. The host in this case refers to the iSeries that runs CU*BASE member files and processes your member data. The online banking server refers to the equipment and programming that runs It's Me 247 online banking itself (there are actually multiple servers). If only the CU*Answers host is offline (online clients) - We can use the online banking servers to display a standard splash page explaining the situation. If for any reason we ca More...
More...
(Rate/Comment, Related Content, Larger View, Tools)
-
11.
What features does It's Me 247 Mobile Web Banking offer? Views: 354
Members can perform the following tasks while in Mobile Web Banking: Check account balances of savings, checking, certificate, credit card and loan accounts (both available and current balances). View transaction history for these accounts. View funds on hold for savings and checking accounts View pending authorizations for credit cards (if they exist) Transfer funds to other accounts (as allowed by standard online banking) View if a check has cleared (cancelled checks) View pending ACH transac More...
More...
(Rate/Comment, Related Content, Larger View, Tools)
-
12.
We're finding that emails are bounced back and the system is clearing the member's email address, even though the member has confirmed that it's a valid address. What could be causing this? Views: 337
Remember that starting in May 2023, bounce-backs due to invalid address are automatically deleted, but we also delete addresses where the mailbox was full or blocked. (We do ignore out of office replies because those aren't considered bounce-backs, just responses to the initial email.) Members sometimes provide an email box that they don't monitor at all. But that is a risk for the entire network, because if we keep sending mail to those mailboxes we are at risk of being blocked by sp More...
More...
(Rate/Comment, Related Content, Larger View, Tools)
-
13.
What is the phone number for iPay's Customer Support? Views: 313
The iPay Customer Support staff can be reached at 866-255.5606.
More...
(Rate/Comment, Related Content, Larger View, Tools)
-
14.
What commands are available in text banking? Views: 301
Keywords are not case sensitive. For example, you can type either help or HELP or even Help and you'll get the same result. BAL Reponses to BAL include the available balance on three savings accounts/and or checking accounts. Member Text: BAL Text Response: xxxxxxxxxxxxxxx:$-9,999,999.99, xxxxxxxxxxxxxxx:$-9,999,999.99, xxxxxxxxxxxxxxx:$-9,999,999.99. Reply HELP for help. Msg Data Rates May Apply. If multiple memberships are enrolled with the same phone, the response will ask you to specif More...
More...
(Rate/Comment, Related Content, Larger View, Tools)
-
15.
I want to create a custom report that shows how many
members have subscribed to e-Alerts...what is the
field name and indicator for members who have turned this on? Views: 285
You can Query the PCALTCFG file for information on e-Alerts and e-Notices. This file will show you all members who have signed up for these items, including an column indicating whether the member signed up to receive the alert via email or text message. In the alert type field, the types codes are as follows: AC = ACH transaction AB = Account Balance LN = Loan Payment Due NP = e-Notice
More...
(Rate/Comment, Related Content, Larger View, Tools)
-
16.
How do I tell my members to contact support when they need help with "It's Me 247" Bill Pay (Fiserv)? Views: 254
Credit union employees can communicate with a Bill Pay Customer Care Specialist via Answerbook or via phone, and members can communicate with us directly through their bill pay product. Here are the steps for members to take (applies to credit unions on the Cooperative Model). Please encourage your members to communicate their questions using this method: After a member has logged into Pay My Bills via It's Me 247 Online Banking, at the top of the bill pay screen is a series of gray navig More...
More...
(Rate/Comment, Related Content, Larger View, Tools)
-
17.
What is not affected by 7-day back office processing? What do ACH transfers, OTB transactions, Remote Deposit Capture (RDC), and eAlerts have in common? Views: 251
The following things are not affected by 7-day back office processing changes implemeted in February 2019. ACH - ACH will continue to process as always. OTB - OTB is not affected by 7-day back office processing. RDC - Deposits are processed seven days a week or by credit union configuration. eAlerts - These are sent with an automated process that is not changed with 7-day back office processing.
More...
(Rate/Comment, Related Content, Larger View, Tools)
-
18.
How can I obtain statistics on how my members use audio response and online banking? Views: 233
There are several ways to obtain this data. To see the total number of active online banking members, use Tool #856 Tiered Svcs Monthly Comparison to display active user counts for any monthly period. (HINT: Click the Goal 4 button to display this data.) This can be done even if your credit union does not use Tiered Services for any other purpose. To print a report of usage statistics, use Tool #141 ARU/Online Banking Stats Dashboard To see online banking usage stats for a particular m More...
More...
(Rate/Comment, Related Content, Larger View, Tools)
-
19.
When Fiserv creates a member check with the credit union's name on it, where does it get the CU name from? Views: 222
This comes from Fiserv's records, which are provided to them by the Federal Reserve (through the FRB's Checks Department).
More...
(Rate/Comment, Related Content, Larger View, Tools)
-
20.
So just what is PIB? Views: 219
PIB provides a layered security approach to add additional authentication controls for Online Banking. PIB, which stands for Personal Internet Branch, is an independent application that provides multiple, configurable controls that govern how Online Banking behaves and what members can do with access to it. PIB allows your members to control access to their accounts with controls by feature, day of week, time of day, and even geographic location. It layers additional passwords and member aut More...
More...
(Rate/Comment, Related Content, Larger View, Tools)
-
21.
When any of our members updates their personal information through "It's Me 247" they get an email letting them know there was a change. At the bottom there is a signature that we would like to change. Views: 216
To update a signature line in CU*BASE you’ll use the Tool #497 Member Connect Marketing Tools. (You will need a file name to move forward, so it can be helpful to have a test file created in your QUERxx library for situations like this.) NOTE: For Member Reach clients, Xtend has previously created a file ‘MBRRTEST’ that will allow you to access the Message Maintenance screen. Select Online Banking and/or email message from the first window and then press Enter. On the Me More...
More...
(Rate/Comment, Related Content, Larger View, Tools)
-
22.
We are in the process of creating a procedure in the case of a security breach in which we might need to have all members change their online banking passwords. Is there a way to configure the system to force a password change every 6 months or 12 months (even if the account is active)? Views: 214
Tool #569 Online/Mobile/Text Banking VMS Config > Online Banking Password and Security Settings includes a setting labeled Expire stale passwords after xxx days of non-use . This means if a member does not log in within that period of time, they must answer all of their security questions in order to reactivate or change their password, before they can log in. The maximum allowed is 90 days, so a value 6 or 12 months is not currently allowed. Remember that this process expires the passwo More...
More...
(Rate/Comment, Related Content, Larger View, Tools)
-
23.
Are CU*TALK audio response and It's Me 247 online banking ever put into stand-in mode? Views: 213
Yes, this occurs every night when we perform daily processing. During stand-in, all audio response features will continue to work as usual. However, there are a few special features in online banking that are not available during stand-in processing. See the link below for more details on services that are unavailable during stand-in.
More...
(Rate/Comment, Related Content, Larger View, Tools)
-
24.
For security reasons, I like to lock out members from using online banking until they actually want to use it. But with non-use expiration and automatic deactivation features turned on, how do I run any sort of online banking promotion? Views: 209
If you: A) automatically deactivate online banking access for all new members, and B) expire online banking passwords due to non-use after 90 days, then how do you run an online banking promotion? After all, sending a marketing piece to members won't do any good if they're disabled or locked out from logging in. Of course you could have them call the credit union to get set up, but here's another idea: Set up a special promotional period! Pick a date to start your campaign. Advert More...
More...
(Rate/Comment, Related Content, Larger View, Tools)
-
25.
Can a member retrieve check images and copies from Online Banking? Views: 207
Yes, If you are a CU*BASE client and your check processing is handled by the Check Item Processing team, you can offer your members the ability to print copies of cancelled checks using Online Banking and the CheckViewer. If your credit union chooses to activate this feature, the member simply clicks a button from either the checks cleared screen or the account detail transaction listing, to pull that specific check. We also offer interfaces to check images from many other item processing vendor More...
More...
(Rate/Comment, Related Content, Larger View, Tools)
View Mobile Help
{"IncludeArchiveItems":false,"IncludeSubItems":true,"MatchValue":"and","ArticleStatusValue":"2,9","ArticleTextBoxValue":"","ProductVersionValue":"","SelectMutipleCategories":false,"Sort":null}
true
|