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  • 1. How do I test a topaz signature pad in a Windows environment? Views: 1027
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    First, verify that the SigPlusBasic software is installed on your workstation. If it is there should be a Program Files\SigPlus folder. If there isn't, install it through the installation disk that came with the signature pad. Once it is installed, follow these steps: 1. Verify that the signature pad is connected to the computer. 2. Locate the Demo.ocx program and run it. Depending on how the SigPlusBasic software was installed it, there may be a shortcut on your desktop otherwise the Demo.o  More...
  • 2. How do I reset an Epson TM-T88III printer in order to clear its memory? Views: 907
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    Note: this procedure also works with Carswell printers. (1) Turn the printer off. (2) Hold the FEED button while turning the printer back on. (3) Continue to hold the FEED button until the error light starts flashing. (4) Clear the paper by pressing the FEED button. Your printer's memory is now cleared.
  • 3. How do I remove old Topaz Signature Pad Driver files no longer needed? Views: 229
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    Unwanted Topaz Systems Driver files may be located in a few different locations depending upon which version of windows you have. You will likely need to be logged on as a local administrator to remove them. They can exist on any workstation running ProDOC regardless of whether or not a signature pad is attached. For Windows 7 or 8 The current version in use should be located here: C:\Windows\SigPlus\SigPlus.ocx and should not be removed. Before you begin make sure this is version 4.4.0.22 o  More...
  • 4. What are the differences between online ASP an in-house? Views: 229
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    The differences ultimately come down to control and cost. The online ASP system is the fastest, simplest, most inexpensive way to get started with an e-documents strategy for your credit union. With online ASP you offload the back-end service management headaches to CU*Answers. We manage, backup, secure, and patch/upgrade the eDOC servers and databases and these processes fall under our SAS 70 and third party security audits. The online ASP system consists of electronic storage of receipts, loan  More...
  • 5. What are the network requirements for an iSweep? Views: 171
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    These requirements must be met for each location utilizing a iSweep. One iSweep is required at each branch location; iSweeps cannot be shared between locations. For each iSweep, the following network requirements must be met: Each iSweep requires a static IP address on the network All CU*Answers routing requirements must be met: What are the network routing requirements for CU*BASE GOLD? The iSweep must have the following outbound access: Access to all CU*Answers privately routed network ( lis  More...
  • 6. What are the network requirements for a Gweep? Views: 147
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    A Gweep is a combination GUAPPLE and iSweep. The base unit is identical to a GUAPPLE and it runs a virtualized copy of an iSweep appliance, eliminating the need for two physical units. (Note: on the network, the Gweep is still two logical units and requires two unique IP addresses - one for the GUAPPLE half, one for the iSweep half.) The network requirements for the Gweep are identical to that of the GUAPPLE and iSweep. Please review the articles below and ensure that the requirements of b  More...
  • 7. What hardware is required for the CU*Answers online imaging solution? Views: 116
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    To take advantage of the CU*Answers online imaging solution, there are a few required pieces of hardware. Each branch will each need an Gweep upload appliance to transfer the electronic images to the secure database. Additionally, scanners are needed to capture photo IDs (and supporting documents for loans), and signature pads are needed at each workstation where receipts are signed. Thermal printers are required for the system. These hardware devices are described in more detail below: Gweep U  More...
  • 8. How do I refresh my signature pad settings (SigPlus.ini)? Views: 105
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    The model and connection information for you signature pad is stored in the SigPlus.ini file. This file is located in the C:\WINDOWS directory in Windows XP or newer, or C:\WINNT in Windows 2000/NT. In most cases, the correct SigPlus.ini for your signature pad model is located on the iSweep in the Configs folder. If your signature pad is not capturing information on your workstation but the signature is showing up on the LCD screen, you may need to refresh this file. To do so, you first need   More...
  • 9. If our tax forms are uploaded to It's Me 247, how will members who are not enrolled in eStatements receive their tax documents? Views: 103
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    Regardless of whether a member is enrolled in eStatements, the member will receive a paper copy of their tax documents in the mail, provided they earned enough dividends (or paid enough interest) through the tax year to qualify for a tax form. The presentation of tax documents in the My Documents section of It's Me 247 is an additional convenience that makes the forms readily available online, often earlier than they are provided by via mail. If you are not currently offering this feat  More...
  • 10. I have an in-house image vault. Are there any special requirements if I want to use the auto-launch feature for photo IDs? Views: 98
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    Yes, there are requirements for code version and configuration settings you'll need. If you utilize CU*Answers Imaging Solutions for release management, you are are all set with your code versions; however, it will required configuration settings. Contact Imaging Solutions to leverage this feature. If you do not leverage Imaging Solutions release management, you will need to work with both your imaging solutions provider and CU*Answers Imaging Solutions.
  • 11. How do I activate (or deactivate) the auto-launch feature for Photo IDs in teller? Views: 92
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    Online credit unions must contact a Client Service Representative to change the setting of this flag. Self processors can change it in CU Master Parameters (OPER > 10 > 1). This flag is at the credit union level, meaning it will affect all users.
  • 12. My credit union has its own in-house eDOC vault. Will I be able to activate the auto-launch feature that automatically displays photo IDs from the teller screen? Views: 92
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    Yes, assuming your eDOC server is at the right release level and confgured properly (see related links below).
  • 13. How do I know which version of the Topaz signature pad drivers are installed on my PC? Views: 79
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    1) Go into the Windows control panel and select “Programs and Features” Verify that one of these conditions is TRUE: Your system contains the highlighted line in the image below showing the correct version number of 4.4.0.22. Your system contains the highlighted line with any version PLUS the line showing Topaz SigPlus Upgrade published by eDOC Innovations Inc. 2) If you are not on the ccorrect version and need to upgrade go to updates.cubase.org and run the Topaz driver inst  More...
  • 14. When I try to search for a receipt in the iDOCVault, I get a "No Tables or Cabinets Found" error message. Views: 75
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    Please contact the WESCO Net Systems client service team to get this issue resolved. This is typically caused by an error on the iDOCVault server itself and needs to be corrected by our Internal Networks team.
  • 15. What products does eDOC Innovations offer? Views: 69
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    eDOC Innovations offers a full suite of e-document solutions. This includes paperless receipts, loan forms, reports and statements as well as eSign and Check 21 solutions. Together with CU*Answers they offer three different integrated document storage or vault models. For more information about eDOC Innovations and how they can automate your document workflow, contact John Beauchamp at jbeauchamp@edoclogic.com or phone 800 425- 7766 extension 228. edi edoc edocs
  • 16. When my credit union is ready to move forward with electronic documents, how do I schedule the installation? Views: 68
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    Please email imaging@cuanswers.com someone will contact you and provide particulars and answer any questions. edi edoc edocs
  • 17. I just got a new laptop and when I try to log in to CU*BASE GOLD it takes several minutes, and then I get an error message, "Cannot Connect() to server." Views: 67
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    This can happen if you have the Launch ProDOC when logging in option turned on in your Preferences (click the Preferences button or use F5 while on the CU*BASE Home page), if the workstation you are using does not actually have ProDOC installed. ProDOC is installed locally, but your CU*BASE GOLD preferences are attached to your CU*BASE employee ID, which means they are used no matter which device you are using to log in. Usually that's a good thing, but if you happen to use a workstation  More...
  • 18. If I turn on the auto-launch feature for Photo IDs in the teller system, will the ID appear faster than it did before? Views: 67
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    Performance should not be noticeably different. Remember that basically all the feature does is click the Verify My ID button for you, saving you the trouble of that extra click, and allowing you to continue working while the ID is loaded. Other than that the process works basically the same as if you'd clicked the button yourself. The ID image is still in the same place it was before, and the system still has to go and find it and pull it back for you to view.
  • 19. What is included in the monthly iSweep management service? Views: 66
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    As part of the monthly iSweep management service, CU*Answers performs the tasks listed below. All units are monitored 24x7 by a custom management application hosted at CU*Answers. In addition to the daily monitoring, quarterly audits are performed against the units to ensure everything is up to spec. Important: Fully managing the iSweep(s) can only be done if all of the network requirements for the iSweep are met. Please refer to this article . Security updates - all iSweeps run a version of   More...
  • 20. What are the considerations for the drive through window when using e-Receipts? Views: 66
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    The standard electronic signature pad, one that is physically connected to the teller computer by USB connection, cannot be sent through a tube to a member for them to sign an electronic receipt. Because of this, each credit union will need to define an alternative procedure for handling electronic receipts generated at the drive-through window. Saving paper receipts and scanning signed receipts are two available options. Other options may also exist; check with your account manager for a so  More...
  • 21. My tellers are seeing an error "Unable to display image. See log for details" every time they enter an account number in the teller system. What do I do? Views: 65
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    This can occur if you have an in-house eDOC vault that is not running the correct software versions to support the photo ID auto launch feature for CU*BASE Teller Processing. See the Related Article below for more details. If your tellers see the message below every time a member is selected, first contact a CSR to deactivate the auto-launch feature, then contact eDOC to schedule your upgrade.
  • 22. What are the costs associated with implementing the CU*Answers ASP solution? Views: 65
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    The costs associated with implementing the e-Receipts and Photo ID Capture system include purchasing hardware and a one time implementation cost. The following hardware needs to be purchased: an iSweep appliance for each branch, electronic signature pads, photo ID scanners, and thermal printers (if needed). The system requires the use of thermal printers. If a credit union has Carswell Data Product epson printers, there is a one time cost to change the output of the receipt printers from two   More...
  • 23. Who is "eDoc Innovations"? Views: 61
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    eDOC Innovations is the new name for Reed Data Inc. If you are researching the eDOC Innovations electronic document suite of products. Use eDOC in your keyword search to find all sorts of interesting information regarding how eDOC innovations can help you with your eDOC strategy. edi edoc edocs
  • 24. What type of redundancy is built into the ASP System? Views: 57
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    There are several layers of redundancy within the ASP system. Following is an outline of the movement of the document from PC to the secure database. Included are the redundancy layers. 1.) The document is created at the workstation. These documents are typically archived on the PC for 7 days after being successfully sent to the iSweep appliance. If they are not successfully uploaded to the iSweep Appliance they will remain on the workstation until they can be successfully uploaded. 2.) From t  More...
  • 25. What kind of care and maintenance are required for the Gweep appliance? Views: 56
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    No special care or maintenance is required for the Gweep appliance. Make sure that it remains connected to the switch and is plugged in.
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