1Click Relationship Offers are worked in It's Me 247 , and therefore will now show in Tool #2 Work/View Loan Application Status (under the 1Click tab) until the offer is accepted and completed by the member.

No, you do not need to configure new CLR Path programs for 1Click Relationship Offers. However, it is recommended that you configure a new CLR Path program for these offers. For example, with a traditional 1Click Offer, your credit union can choose to exclude a member(s) from receiving an offer in the batch creation process. Since 1Click Relationship Offers do not use the batch process, a member that you have excluded from receiving a traditional 1Click Offer may receive a 1Click Relationship of  More...

If a CLR Path configuration is associated with the loan product attached to the loan, the CLR Path Decision Advisor score is run during the loan application process before the loan officer moves to the Loan Summary screen. You can also run a CLR Path score by selecting Tool #53 Process Member Applications , entering a member number, and then choosing the Action Code CLR Decision – Run . Additionally, if you are using 1Click Relationship Offers, the associated CLR Path program will run ever  More...

If you're using 1Click Relationship Offers, eligible members will be automatically approved for a maximum amount that is determined by your credit union's configuration in Tool #1061 Configure 1Click Relationship Offers . Outside of 1Click Relationship Offers, automatic approvals are not supported. In this case, after running CLR Path, your credit union can use your policies and procedures to evaluate the results to help you make your final approval determination.

1Click Offers are purged daily. When configuring a 1Click Offer in CBX, there is a field for an expiration date. This field defaults to 30 days from the current date and cannot be longer than one year from the current date. CBX looks at the expiration date (stored in ONECLKOFRS table) of all active offers daily. The system purges any unaccepted offers where the date is in the past.

To exclude persons or organizations on the lending fraud block list from receiving your 1Click Offers, exclude the members on the Block New Loans (BLOCKLNAPP) table/file when creating the list of accounts that will be included in the offer.

Following are some helpful tips to keep in mind when you have existing offers: Do not make adjustments to your Product Configuration when it is tied to an existing offer. Never delete a Product Configuration that is tied to an existing offer. Within the Product Configuration, be sure you configure a Delinquency code , a Maximum # of payments and a Frequency code of monthly in General Information section and a Del fine code , a Term default , and a Frequency code of monthly on the Online Banking   More...

No, the 1Click Offers feature does not specifically support MLA requirements. MLA grants a number of protections for active duty service people and imposes specific requirements on the credit union in granting credit. At the heart of the matter is the calculation of the Military Annual Rate (MAPR) and the disclosures required prior to or at the time of extension of credit. The act requires that a unique APR be calculated incorporating things such as fees and credit life or disability. The MAPR   More...

Before you run your batch flood to your membership, it is important to run a test offer. This is done in a similar manner as defining your offer, but instead of running the offer for a batch of members, make the Query for just a single employee account or a group of employees. Sending a test offer helps to ensure that all key data elements are correct. When verifying your test offer, we recommend verifying the items below and any others you feel are key data points. Interest Rate Loan Amount Ter  More...

Depending on the size of your batch of 1Click Offers, processing times may be extended. Large batches, such as in the thousands, may take up to 10 minutes to process. Please remain on the screen until your batch has completed processing.

If you want to give a member default check holds based on their relationship with the credit union, you'll need to set up Electronic Deposit Hold groups (Tool #355 Electronic Deposit Hold Configuration with the appropriate # of days, then use the Member in Good Standing system (Tool #499 Member In Good Standing Configuration ) to assign the hold groups according to Tiered Service Level. Then, in the Teller Check Holds configuration feature (Tool #849 Teller Check Holds Configuration ),   More...

IMPORTANT NOTE: When It’s Me 247 was updated in 2021, the “See” option shown on here was made unavailable. There are two major points to consider when thinking about allowing members to see information beyond the account to which they are actually logged in. Both extend beyond online banking to consider a financial institution’s role and responsibility in protecting member private data via all access channels, from the teller line to a back office employee answering   More...

There are two primary reasons we charge this fee: Our belief that we should do our best to keep our fees down when credit unions do not earn. This is why, for example, It's Me 247 mobile web is offered free to our credit unions. It's also behind our constant pressure to reduce fees where CUs have no basis or belief they can charge for a defensive, relationship service. Charging for these services in this manner fund other areas where the direct expenses cannot easily be identified wi  More...

Using CBX to Comply with New Rules for Tracking Beneficial Ownership FinCEN has issued new rules under the Bank Secrecy Act that require financial institutions to identify and verify the identity of the beneficial owners of all legal entity members (corporations, etc.). Under the final rule, credit unions are required to have written procedures to identify and verify beneficial owners of legal entity members who open new accounts on or after May 11, 2018. In addition to identifying and collecti  More...

Unlike 1Click loan offers, a member message will not appear at the top of the home page for Deposit Secured loan offers. Instead, members will see a new option on the contextual menu when they click on any eligible CD, checking, or savings account. You can label this anything you like, such as Borrow on your savings account or Borrow from my Certificate .

Unlike 1Click loan offers, a member message will not appear at the top of the home page for CD or Share Secured loan offers. Instead, members will see an option on the contextual menu when they click on any eligible CD or savings account. You can label this anything you like, such as Borrow on your savings account or Borrow from my Certificate .

CU*Answers strives to accommodate our clients by offering training in many different formats, from full classroom offerings (see the current CU*Answers University Catalog) to online learning and web conference sessions. We also offer individual training sessions, and workshops which can be held either at a credit union site, or here at CU*Answers. For credit union staff to train internally, we offer our web-based online courses as well as hands-on learning using a pretend CBX credit union cal  More...

In a nutshell, you will set up a Membership Designation Code for Representative Payee, with the label for primary name set to Beneficiary and the label for the joint owner name set to Rep Payee. Then the procedure is to open the membership in the beneficiary's name and SSN, then put the representative payee's SSN as the joint owner (type J secondary name link). TIPS: Remember that in CU*BASE the words joint owner simply are used to describe a particular record type in the Se  More...

In one of three ways: Note: The term 'subscriber' refers to your 'member'. Electronic Payments (ACH) - Fiserv's preference is to send all payments electronically. However in the Risk Model format it is not always feasible. Fiserv submits the merchant payment (via the fed) from a Fiserv settlement account the same day we submit the debit (via the fed) to the subscriber account. Fiserv is taking the risk on the payment. Electronic payments are typically sent when the subscr  More...

eDOC Innovations offers a full suite of e-document solutions. This includes paperless receipts, loan forms, reports and statements as well as eSign and Check 21 solutions. Together with CU*Answers they offer three different integrated document storage or vault models. For more information about eDOC Innovations and how they can automate your document workflow, contact John Beauchamp at jbeauchamp@edoclogic.com or phone 800 425- 7766 extension 228. edi edoc edocs

The member messaging feature gathers prompts such as password reminders, secure message center notifications, and the like into a centralized member communication tool. These appear as a swipe-able banner immediately above the member's Favorite Accounts list on the home page. If no messages are waiting for the member, that area will disappear and Favorite Accounts will move up to fill in that space. These are the types of things that will be communicated via this message area: ACH pending  More...

Here are some ideas of things to remind members: If an online banking username was set up, the account number can no longer be used to log into the account. You may need to clear the username to allow the member to create a new one. Refer to the directions below. Your member number is the main account number that identifies your relationship with the credit union. Your account number can be up to nine digits long. Be sure that the number you are entering does not include the share or loan accou  More...

The most important thing to understand is when the bill will be received, not how it will be paid. Payment methods are determined by the relationship between Fiserv and the biller, and are subject to change. When scheduling a payment, the system automatically pre-fills the earliest payment date the biller can receive the payment. The date can be altered to a future date, but not an earlier date. Once a payment begins processing, you will be able to view the payment method in the history. If the   More...

Automated scans are run when opening memberships or creating new non-member records. Additionally, the Operations staff runs the batch OFAC scan daily to scan your records against the most current OFAC list. (A report is generated from this scan. Refer to the booklet below for details.) Self Processors will need to assign a staff member to run this scan ( Tool # 5410 ). In addition, CBX automatically runs OFAC scans on outgoing wire transfers and when new A2A (Account-to-Account Transfers) relat  More...

Truth-In-Savings requires certain disclosures on periodic statements. One of the disclosures required on dividend-bearing accounts is the “annual percentage yield earned (APYE)”. The APYE is an annualized rate that reflects the relationship between the amount of dividends actually paid to the member’s account during the period and the average daily balance in the account for that period. *Note - this calculation uses the member’s average daily balance for the period,   More...