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Announcements
Most Relevant Content in All Topics
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1.
How can I exclude the persons or organizations on the lending fraud block lists from receiving 1Click Offers?
To exclude persons or organizations on the lending fraud block list from receiving your 1Click Offers, exclude the members on the Block New Loans (BLOCKLNAPP) table/file when creating the list of accounts that will be included in the offer.
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2.
What should I keep in mind when I have existing 1Click offers (since data from the Product Configuration is used when making the offer)?
Following are some helpful tips to keep in mind when you have existing offers: Do not make adjustments to your Product Configuration when it is tied to an existing offer. Never delete a Product Configuration that is tied to an existing offer. Within the Product Configuration, be sure you configure a Delinquency code , a Maximum # of payments and a Frequency code of monthly in General Information section and a Del fine code , a Term default , and a Frequency code of monthly on the Online Banking More...
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3.
How will 1Click credit card offers be presented to members in the new look for "It's Me 247"?
We'll be showing those in the new member messages area, which appear immediately above the member's Favorite Accounts list on the home page. See the related link below for samples of those messages.
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4.
Does the 1Click Offers feature support the requirements of the Military Lending Act (MLA)?
No, the 1Click Offers feature does not specifically support MLA requirements. MLA grants a number of protections for active duty service people and imposes specific requirements on the credit union in granting credit. At the heart of the matter is the calculation of the Military Annual Rate (MAPR) and the disclosures required prior to or at the time of extension of credit. The act requires that a unique APR be calculated incorporating things such as fees and credit life or disability. The MAPR More...
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5.
I am interested in using the 1Click Offers feature that allows me to make loan offers to members in online banking. I also hear that these offers (if not taken) are purged monthly. When does this purge happen?
1Click Offers are purged monthly on the 2 nd Saturday of the month. If the 1Click offer is older than 30 days old at the time of the purge, it is purged. This means that 1Click offers may not be purged for a longer period if they are not over 30 days old at the time of the purge.
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6.
Why are batches of 1Click Offers taking longer to process?
Depending on the size of your batch of 1Click Offers, processing times may be extended. Large batches, such as in the thousands, may take up to 10 minutes to process. Please remain on the screen until your batch has completed processing.
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7.
Is there a way for me to preview my 1Click Offer prior to sending it to my membership?
Before you run your batch flood to your membership, it is important to run a test offer. This is done in a similar manner as defining your offer, but instead of running the offer for a batch of members, make the Query for just a single employee account or a group of employees. Sending a test offer helps to ensure that all key data elements are correct. When verifying your test offer, we recommend verifying the items below and any others you feel are key data points. Interest Rate Loan Amount Ter More...
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8.
I know the look and navigation will be different, but will there be any brand-new features introduced with the new look for "It's Me 247"?
Yes! Here's a list of just a few of them: Stuff members will love: Favorite accounts - Which accounts they want to see front and center when they log in. Favorite features - Features they want to see along with their favorite accounts, like quick transfer, eStatements, and bill pay. Member messaging - Neat little scrolling ads that pop up to alert members about messages they've received, documents ready for eSignature, password change reminders, and 1Click offers. And our favorite new More...
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9.
How does the member access CD or Share Secured Loans?
Unlike 1Click loan offers, a member message will not appear at the top of the home page for CD or Share Secured loan offers. Instead, members will see a new option on the contextual menu when they click on any eligible CD or savings account. You can label this anything you like, such as Borrow on your savings account or Borrow from my Certificate .
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10.
How does the member access Deposit Secured Loans?
Unlike 1Click loan offers, a member message will not appear at the top of the home page for Deposit Secured loan offers. Instead, members will see a new option on the contextual menu when they click on any eligible CD, checking, or savings account. You can label this anything you like, such as Borrow on your savings account or Borrow from my Certificate .
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11.
Explain the new member messaging feature - what does that mean, exactly?
The member messaging feature gathers prompts such as password reminders, secure message center notifications, and the like into a centralized member communication tool. These appear as a swipe-able banner immediately above the member's Favorite Accounts list on the home page. If no messages are waiting for the member, that area will disappear and Favorite Accounts will move up to fill in that space. These are the types of things that will be communicated via this message area: ACH pending More...
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12.
How should I reverse a loan payment or savings deposit that was done to the wrong account?
If the transaction was performed the same day, reverse using Tool #31 Reverse Tran/Adjust Tlr Drawer (Same Day) and then rerun transaction correctly. If the transaction was performed on a previous date, reverse using Tool #354 Effective-Dated Transfers . CU*BASE will automatically adjust the dividend/interest amounts for you. If you want to be able to override the dividend/interest amounts, use Tool #353 Effective-Dated Account Adjustment instead.
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13.
What features are available in "BizLink 247" but not in "It's Me 247"?
Biz Watch for ACH and Positive Pay are available to business owners using BizLink 247 but not to consumer owners using It's Me 247 . Learn more about the features below. Username Jump Personal Information 1Click Loan Text Banking Tiered Services Credit Score eAlerts Money Map Order Checks Password History Qualified Dividends Score Skip Pay (for consumer loans) Debit Card Round-Up
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14.
I re-ran a Participation Loan as of a previous month, but there are changes on it compared to when I originally ran it for that month.
Unfortunately not all of the files used for Participation Lending reports are run using month-end E files (the EOM snapshot), but rather pull from current participation lending files. When a loan is deleted from Participation all PLLOAN and PLHIST records are deleted with that – this is why rerunning any reports are changed; there is no history to include in those new reports. We recommend the following: Always make sure you create and ARCHIVE the reports needed when processing end of m More...
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15.
My members have been receiving ACH deposits from the government, using account information that isn’t very current. Any tips on how to handle these ACH exception items?
You can use the Copy/Merge feature from OLD IRS company IDs to update ACH records by following the steps below: Start by accessing Tool # 989: Work with ACH Members/Companies and enter the exact Company ID (including any spaces) and the exact Company Name for the company to copy TO (the new company), then use Enter to verify that the ID and name already exist. If no error message appears, use Copy/Merge (F5) to perform the operation. A final confirmation window will appear; if you wis More...
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