The Audit Link service consists of three interrelated business activities. The first is an overall analysis of the credit unions needs, hot buttons, and recent audit or examination findings. This analysis is designed not only to tailor the program for the credit union but also to facilitate an overall general compliance tune-up. The second area of this initiative is the development of a daily, monthly, and quarterly roadmap of tasks to be completed. This is where the credit union would see the  More...

To configure abnormal activity monitoring patterns or groups via Tool #101 Abnormal Activity Monitoring Config , you will first need to determine your credit union's thresholds for normal and abnormal activity. You may start from scratch or base patterns on previous cases of fraud. Basing Patterns on Past Fraud You can reverse engineer patterns based on fraud you’ve experienced in the past. Configure the pattern to monitor the same type of transaction and base the threshold numbers aro  More...

Is Loan Manager specific to targeting marketing loan products to authenticated members? Yes! The existing Legacy Loan Application was originally designed for both members non-members and was universal to all loan types. The new Loan Storefronts Web Modules are being developed within our web mobile app online banking flagship solutions. This allows credit unions to target their existing members towards specific loan products. When used together, they provide a faster, more convenient way   More...

We are located approximately 1/2 mile east of the intersection of 28th Street SE and Kraft Avenue in Grand Rapids, Michigan. The Gerald R. Ford International Airport [ GRR ] (formerly Kent County International Airport) is located near the intersection of 44th Street SE and Patterson Avenue, Grand Rapids, Michigan. Our Operations Center is located near the intersection of 44th Street and Patterson Avenue. For a map, use the Related Link listed below: CU*Answers - Corporate 6000 28th Street   More...