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  • 1. I have to print notices for members that have Opted In as part of Reg. E. How can I monitor our member’s activation through It’s Me 247 to know who to send notices to?
    Preview
    Tool # 518 Members Reg. E Opted In/Out/Undecided is a canned Query that will split your membership by those opted In, then opted out, and finally those undecided. Any maintenance performed on the new Opt In/Opt Out flags that are within the membership and sub accounts write out to file MASTRL in FILExx, which can be queried to monitor for activity. We suggest monitoring this daily. Select Records of MTANROPT (Reg E Opt In/Out Flag) equal to ‘I’, and MTANROPTDT (Reg E Opt In/Out  More...
  • 2. What columns/fields, files/tables, and programs are included in the File Maintenance Inquiry "Critical Monitoring?"
    Preview
    When you use the filter buttons on the File Maintenance Inquiry dashboard (Tool #159: Audit File Maintenance Inquiry (CUFMNT)), indicators note which programs, fields/columns, and files/tables AuditLink has flagged as “critical” for auditing teams to monitor on a daily basis. You can quickly sort by that indicator and select only those items for a quick scan of maintenance that directly affects member accounts. Below is a listing of these critical items. Columns/Fields Field Why   More...
  • 3. Do I have to activate online banking and audio response automatically for all my new members?
    Preview
    No, actually you can default all new memberships to deactivate online banking and/or audio response access until the member specifically requests it. This is highly recommended as it helps to protect members who join the credit union but never get around to using your online tools right away. These accounts may be your most vulnerable since the member hasn't set up a private password or security questions. By deactivating them as a default, you can give them a little extra protection from  More...
  • 4. I have tellers that work at two different branches. How do I set them up so that they can activate their drawer and access the correct vault depending on the branch they are working at?
    Preview
    We call this process “Roving Teller.” First give the teller access to the appropriate vaults (see below). Then when the teller activates his or her drawer via Tool #1 Teller Line Posting, the appropriate vault for the branch the teller is working at will be selected. NOTE: If the teller activates their drawer through Tool #33 Teller Vault Control/Inquiry, the teller will need to select the appropriate vault in order to activate the drawer. To give the employee access to m  More...
  • 5. Can I monitor online banking passwords that have expired due to non-use?
    Preview
    Yes! As a companion to your dormancy monitoring, you can now monitor stale or expired online banking passwords using the new report generated via Tool #161 Audit Disabled/Inactive PIN/PWs Rpt. This report lets you specify a range of “last login dates” (for example, to include members who last logged in more than 90 days ago) and see a list showing the member’s name and phone number and the number of days since they were last logged in. If your credit union does not take a  More...
  • 6. We are thinking of activating the new See and Jump features for online banking. Can you explain the thinking behind the security, and why only an account owner can have this access?
    Preview
    There are two major points to consider when thinking about allowing members to see information beyond the account to which they are actually logged in. Both extend beyond online banking to consider a financial institution’s role and responsibility in protecting member private data via all access channels, from the teller line to a back office employee answering a phone call. (1) How does a credit union generally recommend or facilitate a member giving access to their private informatio  More...
  • 7. How do I activate or deactivate a member's access to online banking or audio response?
    Preview
    There are a couple of access points: Launch Tool #14 Member Personal Banker and select the Online banking/ARU (activate, change PIN/password; view password history) option OR Launch Tool #72 Update ARU/Online Banking Access (PIN) (Shortcut: pin) It's Me 247 CU*TALK CUTalk
  • 8. When looking at the ATM/Debit or Credit Card Activity screen, what does the indicator in the Type and Transaction Description mean?
    Preview
    The fields are related to Process Codes, in that they are derived from the code attached to the message received from the plastics processor (vendor, or switch). The Type you see in the initial Type column of the Activity screen relates directly to the Transaction Description when you view additional transaction details. Transaction types may not apply to all vendors. Examples of these labels are as follows: DEP (Deposit Transactions) ATM/DEP A deposit made at an ATM. ATM/DEP - including a $  More...
  • 9. Is there a way to make sure that a new member I just activated for online banking, actually logs in?
    Preview
    Try using Tool #549 New Member Online Banking Use Rpt which lets you see trends about how long it takes for new members to try online banking for the first time. Unless your credit union walks new members through this process while they are still in your lobby, this report will help you make sure that when you activate a new member’s access, they actually do try it by logging in. You could follow up with these members or even set a policy to deactivate their access if they don’  More...
  • 10. What file is used when creating the Teller Activity Report?
    Preview
    The Teller Activity Report (Tool #848) uses multiple files. The main files are: TEAUDT1 - contains current-day teller transactions TEAUTR - contains prior-day teller transactions In short, these are all of the transactions that have audit keys attached to them: cash withdrawals, deposits, miscellaneous receipts, checks, and in-house drafts.
  • 11. How do I activate online banking for members that are approved via online membership channels (MAP)?
    Preview
    Members who apply for membership via online membership applications (MAP) can be approved as members via Work Online Banking Requests on the Member Services menu; however, this does not activate online automatically. To activate online banking use Member Personal Banker on the Member Service menu. Use the reset password feature to activate online banking and set a temporary password for the member. This will reset the password to the temporary password setting configured by your credit unio  More...
  • 12. When looking at the ATM/Debit Activity screen, what is the Process Code and how does it affect how member's transaction is being processed on CU*BASE?
    Preview
    The Process Code or PROC CODE on this screen refers to which accounts CU*BASE is going to look at to see if we can authorize the transaction or which account we are going to process against when the vendor is sending a completion. It is a 6 digit field and is broken down into 3 sections to determine how CU*BASE should process the transaction. First is an explanation of how this 6 digit code is broken down and what each segment refers to: OO FF TT in this example the first two digits would  More...
  • 13. How does billing work for inactivity and/or activity?
    Preview
    We receive a file from Fiserv the beginning of each month for the previous month's activity. The date in the file we receive is the date that the member requested as the payment date. Because of this there will be instances when you can see activity in the member's history for a specific month, but yet they are reported as inactive. Example: The member scheduled a payment for November 1st. Fiserv is going to send it out as a member draft, and therefore they cut the check on October   More...
  • 14. How do I activate (or deactivate) the auto-launch feature for Photo IDs in teller?
    Preview
    Online credit unions must contact a Client Service Representative to change the setting of this flag. Self processors can change it in CU Master Parameters (OPER > 10 > 1). This flag is at the credit union level, meaning it will affect all users.
  • 15. How do I activate the feature that prints the Reg. DD disclosure of NSF and ANR/Courtesy Pay fee information on member statements?
    Preview
    There are two steps: Choose Which Activity is Tracked Modify your NSF Configuration (Tool #558 NSF/OD Transfer Configuration , then #1) to indicate which origin codes will be counted in the fee totals. For example, you might need to report only fees that relate to share draft postings, but not include ACH or bill payment activity, based on your interpretation of the reg. as it applies to your situation. Change Statement Print Configuration Contact a Client Service Representative and request t  More...
  • 16. When viewing the ATM/Debit Activity Screen, I see fields named Original message type and Last message type. How does this affect my ATM/Debit card processing?
    Preview
    Message Types are utilized by CU*BASE to determine what action is to be taken for this transaction. The original message type is the incoming message received by CU*BASE from your vendor. Depending on the Message Type received by CU*BASE, the system could perform any of the following type of transactions (this is not an all inclusive listing): Balance Inquiry Request for Authorization of Transaction Advice of Authorization (Vendor/VISA/MC approved) Transfer of Funds Request Reversal of Transac  More...
  • 17. How do I activate ACH maintenance for my members through Online Banking?
    Preview
    For online credit unions, contact a Client Service Representative or complete the It's Me 247 Configuration Change Request Form (see the link below; requires Microsoft Word) to activate this flag. For self processors, this is done using the ARU/Online Banking Configuration feature on the OPER menu MNOP09 (OPER #10, then #8). IMPORTANT: If you have already activated PIB and your members have a PIB profile, remember that the ability to view ACH records is controlled by the member's indiv  More...
  • 18. I have a member who did not receive a statement for the last statement period, but they did have activity. What would cause this?
    Preview
    The ability to manage when a member qualifies for a statement is dependent upon the values in a file that holds the sequence number and statement date of a member's transaction history records. If this sequence number gets out of synch with the numbers assigned to each record, the statement processing may not include transactions that should be included. This happens very rarely, but we have seen it on occasion over the years. CU*Answers Client Support staff can update this file, but the   More...
  • 19. I have dual monitors, and for some reason my CU*BASE GOLD screen has disappeared off the edge so you can't see it from either monitor. What do I do to get it back?
    Preview
    In Windows 10, 8, 7, and Vista, hold down the “Shift” key while right-clicking the item in the taskbar, then select “Move Use your mouse or the arrow keys on your keyboard to move the window back onto the screen (If you have multiple windows of that same application open, such as several Word documents, in Windows 10 right-click the item in the taskbar and choose Cascade all windows. ) If you've lost sight of the GOLD Emulator window, the steps are a little different  More...
  • 20. If I activate the NSF/ANR fee disclosure on my statements, will it print for savings accounts as well?
    Preview
    Yes, if any non-return fees are assessed to a savings accounts and you have the Reg. DD disclosure activated for your statements. (This new feature was implemented in June 2010.) Although it is rare for a savings account ever to be charged a non-return fee, one example that might cause this would be if you had debit cards that were tied exclusively to a savings account. If the fee amounts are zero (NSF current period, NSF YTD, ANR current period, ANR YTD), then the NSF Fee Summary box will not  More...
  • 21. What reports can I use to monitor my Automated Funds Transfers (AFTs)?
    Preview
    Three reports can be used to monitor your AFTs. The Member Automatic Account Transaction Record (TAT1) report includes a detailed listing of automatic transfers that posted. The Member Automatic Account Transfer Notification Report (TAT2) show automatic transfers that did not post. The Member Automatic Account Notification Register (TAT3) lists transfers to 360 accounts that were “out of the ordinary” such as members who are making principal-only payments or additional payments. L  More...
  • 22. What does O.F.A.C. stand for and what is its purpose?
    Preview
    O.F.A.C. stands for the Office of Foreign Assets Control and is a part of the U. S. Department of the Treasury. The following definition was found on the OFAC web site: The Office of Foreign Assets Control ( OFAC ) of the US Department of the Treasury administers and enforces economic and trade sanctions based on US foreign policy and national security goals against targeted foreign countries, terrorists, international narcotics traffickers, and those engaged in activities related to the prolif  More...
  • 23. I have members who are charged as an Active bill pay member, but iPay does not have a record of this account. How does this happen?
    Preview
    When a member goes through the Pay My Bills option in online banking and accepts the CU*Answers Terms and Conditions Agreement, they are actively enrolled on the CU*BASE core processing system. The member is prompted to continue with the enrollment and iPay also delivers and Terms and Conditions Agreement that needs to be accepted, which creates the member as a subscriber in iPay. If the member does not accept the iPay Terms and Conditions agreement, iPay does not create a subscriber for this me  More...
  • 24. How do I activate eAlerts for my members?
    Preview
    To activate eAlerts for your members, check the flag on the second screen of Tool #569 Online/Mobile/Text Banking VMS Config. e-alerts ealert ealerts
  • 25. How do I activate a member to use Online Banking or Audio Response?
    Preview
    If your credit union does not automatically activate a new membership for audio response and home banking, this must be done on an individual basis as new memberships are created. To do this, use Tool # 72 Update ARU/Online Banking Access. You can choose to activate either audio banking or online banking, or both, as you wish. HINT: If your credit union currently allows all members to be automatically activated, and you would like to change this feature so that you can maintain more cont  More...
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