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  • 1. Is Analytics Booth available for self-processing credit unions? Public
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    Yes. Once you sign up we will need to take care of a few additional setup steps to arrange for data from your System i to be available, but we do have self processing CUs that are using the service now.
  • 2. What is Analytics Booth? Public
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    Analytics Booth is a product that your credit union can sign up for receive online updates showing trends about what's happening in your credit union right now. The data begins being stored once you sign up for this product. Analytics Booth is currently tracking 54 data points accross Balance, Member and Transaction data categories. You can sign up for emails to be delivered to you (your staff or board) on a daily basis. You can sign up for Alerts when specific data points change by a  More...
  • 3. How do I sign up for Analytics Booth? Public
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    To enroll for your credit union's data to be stored for Analytics Booth please visit https://store.cuanswers.com/product/analytics-booth/ and add the product to your cart. On this page you will also find a Getting Started Guide, and you can watch the screencast and even sign up for webinars to learn more about this product.
  • 4. What are Alerts in Analytics Booth? Public
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    After you sign up for the Analytics Booth product, you can then sign up to receive Alerts if you need to keep tabs on certain stats. You can customize an alert just for changes in that data point. Filter it by branch or see details for your whole credit union. Use Management by exception to keep tabs on when data is out of normal. You can even set Alerts to be sent to your staff, board members, or other interested parties like an auditor. Don't know what normal is? Get a daily digest   More...
  • 5. What are Trends in Analytics Booth? Public
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    Analytics Booth Trends provide a quick and easy way to view your credit union activity over time. Trending information can show how your credit union is performing. Watch for blips and spikes to see if marketing campaigns are succeeding. Did you run a new membership drive last month? Watch the trend to see how it paid off. Trends can be viewed on over fifty key performance indicatiors including balance, member, and transaction data. The graphs displayed on the trends screen can be selected to  More...
  • 6. How can I update personal information within Analytics Booth? Public
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    As of the March 2015 release this information can be updated by the user, Client Services Education, or a credit union adminstrator. How to Edit your own account information: 1. Click the My Account link. 2. Edit the account information as necessary. 3. Click the Save Button. How to edit account information for a user as a credit union adminstrator: 1. Click the Member Management link. 2. Click the Manage Members menu item. 3. Select the member to edit. 4. Edit the member account infor  More...
  • 7. I created a new Analytics Booth alert to be sent to specific employees, however they are stating they have not received the alert. Why is this? Public
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    Each address added to the list of recipients when creating a new alert will be sent an email with a confirmation key and a link to follow that will activate the alert. The alert needs to be activated before the receipient will begin to receive the custom alert.
  • 8. I turned in my order form for Analytics Booth, when will I get access? Public
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    CU*Answers process Analytics Booth contracts on Wednesdays. Depending on when your order form arrives, the next Wednesday we will make the request to begin your data harvesting. This gives us a week to add your credit union to our data collection routines and verify that data is being collected properly. When the next Wednesday comes, and we've verified Analytics Booth is receiving your data properly, your credentials will be emailed to you. You will be assigned a temporary password that  More...
  • 9. How does 7-day processing affect Analytics Booth? Public
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    With 7-day processing, alerts are sent seven days a week and dashboards have data points for every day of the week.
  • 10. A credit union is allowing members to vote for their board election online, but the ballot isn’t showing up in online banking. What could be the cause? Public
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    First make sure the ballot is active. When you first enter the ballot configuration program, you should be confronted with a popup window indicating the Ballot Voting Period Has Started . If the ballot is indeed active, carefully check the eligibility rules specified for the election to make sure the account you are checking is eligible to vote according to those rules. Pay special attention to the Membership Designations Excluded. It is a common mistake to accidentally include the wrong Mem  More...
  • 11. I'd like to have a PDF copy of a report that I can include in my Board packet. I know I can get that from CU*Spy for daily and monthly reports, but what about a report I'm generating myself? Public
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    If your credit union uses the CU*Spy online vault, it's easy! Just choose INSTANTxx (where xx is your credit union CUID) as the printer name when printing any CU*BASE report. When the report is generated it will be sent directly to the new INSTANT OUTQ. CU*Spy will regularly monitor for reports sent to this queue and within a few minutes, you’ll see the report under the “Instant Reports” tab in CU*Spy. It will be indexed with the name of the report. IMPORTANT: Remember y  More...
  • 12. What is the ACH posting change required by the Federal Reserve Board (FRB) on 9/20/19? Public
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    Answer: The FRB requires that same-day credit items received in the 12:00pm ET file window are posted no later than 1:30pm ET. This will require a new ACH posting configuration from CU*Answers. That configuration was added to the software in the May release and will be made available to you no later than 9/9/19. CU*Answers Operations will begin bringing the 12:00pm ET FRB files in earlier beginning 7/22/19 in preparation for this change. CU*Answers plans to populate the configuration to “P  More...
  • 13. We have auditors in and they are asking about what penetration testing has been done with our online banking product. What information is available to provide them? Public
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    CU*Answers has a rolling schedule of network security audits and assessments including internal and external penetration testing. We do not limit the scope of these tests to just the online banking environment. We also do not publish the results or reports from these tests for security reasons. The test results are reviewed by our Executive Team, our Board of Directors (made up of peer credit union CEOs), as well as examiners from the NCUA and state regulatory agencies. They are also reviewed b  More...
  • 14. What features does It's Me 247 Mobile Web Banking offer? Public
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    Members can perform the following tasks while in Mobile Web Banking: Check account balances of savings, checking, certificate, credit card and loan accounts (both available and current balances). View transaction history for these accounts. View funds on hold for savings and checking accounts View pending authorizations for credit cards (if they exist) Transfer funds to other accounts (as allowed by standard online banking) View if a check has cleared (cancelled checks) View pending ACH transac  More...
  • 15. I'm trying to pull a Query that shows the number of NSF fees a member has been charged. Is there a field that separates the number of NSFs from the number of Courtesy Pay (ANR) items? I do not want to include ANR. Public
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    The NSF Statistics Dashboard (Tool #557) will track this information for you automatically. It is separated into the NSF category and the Courtesy Pay Category. Credit unions are using this dashboard to help predict averages of NSF/Courtesy Pay fee income and also to track how many members may be using the service. You can click on any of the origins (listed in blue text) and you can drill further to members who had more than X transactions in a specific month. There are a lot of graphical oppor  More...
  • 16. How do I use CU*BASE tools to keep track of the beneficial owners on my business accounts and other memberships? Public
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    Using CU*BASE to Comply with New Rules for Tracking Beneficial Ownership FinCEN has issued new rules under the Bank Secrecy Act that require financial institutions to identify and verify the identity of the beneficial owners of all legal entity members (corporations, etc.). Under the final rule, credit unions are required to have written procedures to identify and verify beneficial owners of legal entity members who open new accounts on or after May 11, 2018. In addition to identifying and coll  More...
  • 17. Is there one "right" way to count how many members my credit union has? Public
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    CU*BASE has lots of ways to analyze the number of members in your database, but the question is more complicated than you might think at first glance! Check out the article published in CUSO Magazine (see link below) for a great outline of 5 different methods you might choose to use, all of which will give you a slightly different count. Following are some of our favorite CU*BASE tools for counting and analyzing members. Just remember that each of these tools has a different purpose. The me  More...
  • 18. What’s the best way to monitor the Change Fund (teller & vault cash)? Public
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    Tools for Tracking the Change Fund (Teller Vault Cash) Within the Trends section of Analytics Booth , there is a Powerline for Branch Cash Total. This Powerline is designed to provide credit unions with a daily total of all teller and vault cash as of EOD. Credit union executives and data analysts can review this data to determine if the amount of branch cash on hand at EOD is increasing or decreasing. The Vault GL Verification Dashboard (Tool #937) allows you to review the net change for   More...
  • 19. What’s the best way to monitor teller drawer cash balances? Public
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    Tools for Tracking Teller Drawer Balances Within the Trends section of Analytics Booth , there is a Powerline for Teller Cash Total. This Powerline is designed to provide credit unions with a daily total of all teller cash as of EOD. Credit union executives and data analysts can review this data to determine if the amount of cash on hand at EOD is increasing or decreasing. The Teller Drawer Control/Inquiry (Tool #33) will allow you to access each teller drawer individually to verify cash/den  More...
  • 20. Can you tell me the timeout values for CU*TALK? Public
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    The CU*TALK time-out values are 7 seconds across the board.
  • 21. What's the best way to create a Representative Payee account on CU*BASE? Public
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    In a nutshell, you will set up a Membership Designation Code for Representative Payee, with the label for primary name set to Beneficiary and the label for the joint owner name set to Rep Payee. Then the procedure is to open the membership in the beneficiary's name and SSN, then put the representative payee's SSN as the joint owner (type J secondary name link). TIPS: Remember that in CU*BASE the words joint owner simply are used to describe a particular record type in the Se  More...
  • 22. What’s the best way to monitor branch vault cash balances? Public
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    Tools for Tracking Branch Vault Balances Within the Trends section of Analytics Booth , there is a Powerline for Vault Cash Total. This Powerline is designed to provide credit unions with a daily total of vault cash as of EOD. Credit union executives and data analysts can review this data to determine if the amount of vault cash on hand at EOD is increasing or decreasing. The Branch Vault Control (Tool #35) will allow you to access each branch vault to identify the cash balances for any day th  More...
  • 23. What is the ownership structure of your company (public, private, etc.)? Public
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    CU*Answers is owned by credit unions and offers no private ownership. Its Board of Directors consists of seven credit union CEOs, providing a unique industry perspective and a direct vested interest in the success of CU*Answers clients. Creating equity through ownership is a constant at CU*Answers.
  • 24. How do I prevent a journal entry from being posted to my General Ledger once I've finished my books and printed financials for that month? Public
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    Tool #360 End of Month Processing should be used by your credit union whenever you have finished posting entries to your books for a particular month and want to prevent additional entries from being posted accidentally. Refer to the Closing Your Books link below for details about what happens when you use this feature. NOTE: This is not to be confused with the month-end processing that is done by CU*Answers Operators every month for online CUs (or by self processors) on the last day and fi  More...
  • 25. How do I charge off a base share (000) account so that I can take a loss on an overdrawn account? I understand that I cannot use Tool #201 (Charge Off Savings/Checking) to charge off the base share account. Public
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    In order to take a loss on an overdrawn base share (000) account (closing the entire membership), do the following: First make an adjustment to zero out the balance for the amount of the loss and assign it to the general ledger account associated with this type of loss, per your credit union policies and procedures. Then close the membership. Per your credit union policies and procedures, you may also add this member to the blocked persons database using Tool #892 Update Fraud Alert/Blocked   More...