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  • 1. I created a new Analytics Booth alert to be sent to specific employees, however they are stating they have not received the alert. Why is this? Public
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    When adding additional email addresses to an alert, each individual should receive an opt in link. If this is not received, please review your junk folder. If this cannot be found, please contact the Asterisk Intelligence team.
  • 2. How does 7-day processing affect Analytics Booth? Public
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    With 7-day processing, alerts are sent seven days a week and dashboards have data points for every day of the week.
  • 3. How do I add new Analytics Booth users? Public
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    The following are directions for adding new Analytics Booth users. Before you being, be sure you are assigned the Credit Union Admin role. This gives you the ability to add users. Login to Analytics Booth using your email address and password. Click User Admin in the top-left navigation bar. Click Add User . Enter the email address and name for the new user and select a “User Role.” Assign an initial password for the new user. Click Save Changes . Then you can issue a “Reset  More...
  • 4. What’s the best way to monitor the Change Fund (teller & vault cash)? Public
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    Tools for Tracking the Change Fund (Teller Vault Cash) Within the Trends section of Analytics Booth , there is a Powerline for Branch Cash Total. This Powerline is designed to provide credit unions with a daily total of all teller and vault cash as of EOD. Credit union executives and data analysts can review this data to determine if the amount of branch cash on hand at EOD is increasing or decreasing. The Vault GL Verification Dashboard (Tool #937) allows you to review the net change for   More...
  • 5. What’s the best way to monitor branch vault cash balances? Public
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    Tools for Tracking Branch Vault Balances Within the Trends section of Analytics Booth , there is a Powerline for Vault Cash Total. This Powerline is designed to provide credit unions with a daily total of vault cash as of EOD. Credit union executives and data analysts can review this data to determine if the amount of vault cash on hand at EOD is increasing or decreasing. The Branch Vault Control (Tool #35) will allow you to access each branch vault to identify the cash balances for any day th  More...
  • 6. Is there one "right" way to count how many members my credit union has? Public
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    CU*BASE has lots of ways to analyze the number of members in your database, but the question is more complicated than you might think at first glance! Check out the article published in CUSO Magazine (see link below) for a great outline of 5 different methods you might choose to use, all of which will give you a slightly different count. Following are some of our favorite CU*BASE tools for counting and analyzing members. Just remember that each of these tools has a different purpose. The me  More...
  • 7. What’s the best way to monitor teller drawer cash balances? Public
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    Tools for Tracking Teller Drawer Balances Within the Trends section of Analytics Booth , there is a Powerline for Teller Cash Total. This Powerline is designed to provide credit unions with a daily total of all teller cash as of EOD. Credit union executives and data analysts can review this data to determine if the amount of cash on hand at EOD is increasing or decreasing. The Teller Drawer Control/Inquiry (Tool #33) will allow you to access each teller drawer individually to verify cash/den  More...
  • 8. Why do I not see online banking optics statistics in Tool #1100 Online Banking Optics: Lite? Public
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    The Online Banking Optics data set isn’t available on the system during the times that we are doing a High Availability (HA) rollover, which are scheduled tests of switching all of CU*BASE to run off our second set of servers. Check the CU*Answers website and announcements for date of scheduled HA rollovers, and their respective roll-backs.In the meantime, when a rollover is active we suggest using Analytics Booth to view all the Online Banking Optics summary data up to the date the rollov  More...