Many CNS Complete Care network management clients are securing the services of third-party network security vendors to provide cyber security management and oversight of their networks. CNS strongly recommends that all Complete Care managed clients have a third-party security operations center vendor (sometimes known as a SOC) that specializes in cyber security monitoring and alerting, as the Complete Care management service is not a cyber security management service. CNS can assist your credit   More...

What This Message Means: This appears when the member has tried 3 times to enter their password incorrectly. The message does instruct the member to click I forgot my password and answer all three Security Questions to reset the password themselves. But if the member doesn't know their password or their security questions, they will need to contact the CU. BE CAREFUL: This is a scenario that presents the most risk to your members. If a bad guy finds out a member's name, account nu  More...

There is a progression of different messages for each attempt: Attempt #1: The password is invalid. Stuck and need more help? Please contact your Credit Union. Attempt #2: WARNING: Three incorrect logins will disable your password. Please verify what you typed for the Username (or member number) and click 'Enter a different username' to reenter it if needed. Or click 'I forgot my password' and answer your Security Questions to reset your password now. Stuck and need more he  More...

If a member's PIB profile requires him to answer one of his three Security Questions in order to log in to online banking, there will be a button on the login page to ask me a different security question. If the member cannot answer any of the questions, he cannot log in. This feature was designed so that if the member set up questions but then forgets the answer to one of them, there is still a way for him to answer a question and log in. Remember that if the member doesn't have a PIB prof  More...

How would you like to significantly decrease the number of calls from members asking to have their online banking password reset? That's the main point of the Online Banking Security Questions! Members who forget or disable their Online Banking password can take care of it themselves! No emails, no waiting, no need to call the credit union. Members choose the questions and provide their own answers—answers only they will know. After a member sets up his Security Questions, he can click   More...