Both can be found on our website at the following links: To request a free copy of our current Business Continuity Plan: https://store.cuanswers.com/product/cuanswers-business-continuity-plan/ Additional information about the CU*Answers Business Continuity Program can be reviewed at: https://www.cuanswers.com/solutions/business-continuity/ To request a free copy of the most recent recovery/rollover results report: https://store.cuanswers.com/product/cuanswers-recovery-test-reports/ Prior copies   More...

We do. In addition to information we can provide, we have services that will help you plan and execute your recovery test. Helpful information about Disaster Recovery/Business Continuity planning and testing can be viewed on our website at: https://www.cuanswers.com/solutions/business-continuity/ Services to help credit unions build and test their Disaster Recovery/Business Continuity plans can be found on our website at: https://store.cuanswers.com/store/business-continuity-services/business-co  More...

Using CU*BASE to Comply with New Rules for Tracking Beneficial Ownership FinCEN has issued new rules under the Bank Secrecy Act that require financial institutions to identify and verify the identity of the beneficial owners of all legal entity members (corporations, etc.). Under the final rule, credit unions are required to have written procedures to identify and verify beneficial owners of legal entity members who open new accounts on or after May 11, 2018. In addition to identifying and coll  More...

CU*Answers does not report business loans to the consumer bureaus, nor pull from or report to commercial bureaus. We only report and pull for consumer loans.

There are three options available for setting up users, assigning permissions and resetting passwords in BizLink 247 (formerly It's My Biz 247 ): Scenario A: Company controls access to BizLink 247 and PIB-MLO (credit union still can support) If the company elects to use PIB-MLO, your credit union will only need to set up an initial administrator user in CU*BASE. Then the business will have a user that can log into PIB-MLO who can manage online banking access, including adding additional use  More...

Credit unions have the option to have teller check holds based on business or calendar days. Use Tool #849 Automated Holds Configuration to update how the system calculates holds. If you select to have the system calculate using only business days you must also launch Tool #243 Configure CU Non-Business Days which allows a credit union to indicate what processing days they follow (Sunday through Saturday), to indicate whether the credit union observes all standard Federal holidays, and/or t  More...

Yes. CU*Answers owns CU*BASE. CU*NorthWest is the escrow agent for CU*Answers and holds the source code for CU*BASE in escrow. Use the link below to view a copy of the most recent signed certification.

This is due to the change in Metro 2 guidelines put into place in May of 2018. When those changes were put in place it was determined that any memberships with an “MO” membership type would no longer be reported to the bureau. CU*Answers does not report business loans to the consumer bureaus nor pull from or report to commercial credit bureaus.

As far as Reg CC goes, business days are definitely covered by your Business Days configuration ( Tool #243 Configure CU Non-Business Days ). If your business days are configured for Reg CC as Monday-Friday, it will stay Monday-Friday even with 7-day processing, unless your credit union makes that change.

This can be done using the A2AFT feature, which combines the CU*BASE auto-funds transfer (AFT) functionality with the A2A feature that allows funds to be transferred to or from an outside FI using ACH. Refer to the booklet below for complete instructions. Setup is done via Tool #884 Update Auto Transfer Information then Add A2A Out (A2A must be activated for your CU for this feature to appear). If you choose the Sweep the entire balance... option, you can specify the minimum amount to transfe  More...

Similar to It's Me 247 online banking, BizLink 247 (formerly referred to as It's My Biz 247 ) is an online and mobile web banking product specially tailored to meet the needs of your business members. BizLink 247 offers many of the same features as It's Me 247 but is designed so multiple teammates can sign on to the company's membership for their various duties. This product and its companion, PIB-MLO (Personal Internet Banker Multi-user Log On) allows a business owner to have  More...

The freeze codes themselves are designed when you want to control the member's access to the funds in his or her account. But if you want to control whether an employee can access or post transactions on a particular membership, you should check into Employee Account Security and/or Employee Type Codes . These can stop a member from making a transaction at the teller line until the appropriate employee could give access to the account, but wouldn’t stop the member from using self  More...

No. At the current time CU*Talk phone banking is not available for BizLink 247 (formerly known as It's My Biz 247 ) accounts.

Yes. There is a technique for reviewing and manually adjusting branch allocation calculations for projected asset and liability balances. See the Budgeting with CU*BASE booklet for instructions. NOTE: The classical budgeting tools also contain a “Close a branch” function which zeros out monthly figures from your budget starting with a month you specify. But this does not affect projections for asset and liability balances used in the modeling tools.

The fields are related to Process Codes, in that they are derived from the code attached to the message received from the plastics processor (vendor, or switch). The Type you see in the initial Type column of the Activity screen relates directly to the Transaction Description when you view additional transaction details. Transaction types may not apply to all vendors. Examples of these labels are as follows: DEP (Deposit Transactions) ATM/DEP A deposit made at an ATM. ATM/DEP - including a $  More...

No, at this time these offerings are not available for business members using the BizLink 247 product (formerly known as It's My Biz 247 ).

If you pull credit reports using the CU*BASE online credit bureau access system, credit report data is stored online and can therefore be mined for opportunities. There are a couple of ways you can find this information: Use Tool #976 Where Your Members Borrow This tool pulls trade line data from stored credit report files, showing other financial institutions with whom your members do business. This tool lets you make a direct comparison between your credit union and a competitive FI. F  More...

Bill Pay fees post around the 11th of the month. The fee posting will only attempt once. An idea is to use this exception report and manually post fees if needed. Something to keep in mind: even if the member has Overdraft Protection, it may still give the exception listed above because Overdraft Protection does not cover fees.

At this time due to compliance reasons business accounts cannot be set up with P2P processing. We are looking at allowing this feature in the future but do not have a ETA at this time.

It generally takes about two business days for the item to post, depending on the cut-off time you have set up with Magic-Wrighter. For example, say you have a cut-off time of 12:00 noon ET. If you performed the transfer to pull funds from another institution before 11:45 a.m. ET* on a Monday, the funds would be pulled from the other institution and deposited to the member's credit union account no later than Wednesday. If posted after the cut-off time on Monday, the transactions would be  More...

Prior to the 16.10 release, the SSA began using multiple Company IDs, and it was recommended that credit unions consider using Automated Funds Transfers (AFTs) to handle distributions. Beginning the 16.10 release a new cross-reference system will be implemented that will automatically funnel all incoming company IDs from the Social Security Administration and treat them as if they came from one, consistent company ID we’re referring to as the “Primary ID.” With the changes ma  More...

CU*Answers provides services to credit unions across the country. As of April 2024, CU*Answers serves 218 credit union clients in 32 states. Along with our cuasterisk.com partners, we provide services in 42 states, including Hawaii, Alaska, and the US Virgin Islands.

No, our CSRs will not reset the 2-character CU*BASE Employee IDs for your staff. This must be done by an internal CU security officer. Use Tool #762 Reset Employee ID Password . (This can also be done via Tool #327 CU*BASE Employee Security using the Reset PW option.) It is important that credit unions insure proper training to their employees regarding the expiration of their CU*BASE Employee ID password. We deliver a warning message of expiration 7 business days prior to the staff member.   More...

Simply put, it is a way for your members to continue using interactive services such as audio response and online banking, ATM/debit cards, and online credit cards for their financial needs, even while CU*BASE is off line for normal daily or monthly processing. CU*BASE uses a special style of stand-in processing that allows for continued use of CU*TALK audio response and It's Me 247 online banking services even during the night when we perform end-of-day and end-of-month processing. Refe  More...

One of the hardest things to do with a 7x24 product like o nline banking and PIB is to decide when to implement software changes. Unlike CU*BASE changes that easily can be coordinated with normal credit union operating hours, o nline b anking changes must work around member usage patterns and support concerns. If a member needs to check a balance or transfer money at 3:00 in the morning, he can’t just pick up the phone and ask a credit union MSR to handle the transaction for him. Because   More...