Download the Software You can download CBX from this link . Instructions for Manual Install of CBX Station Control Run the downloaded CBX Install Suite Prod CBX1.exe installer. This will require administrative privileges on the workstation. 1. On the CBX Install Suite Setup window, select Next. 2. Click Install. 3. On the Product Select screen, select what you would like to install. NOTE: If you plan on using signature pads in conjunction with CBX, you will need to check the Topaz SigWe  More...

Production, HA, and beta CBX servers are patched on the Wednesday following the 3rd Tuesday of every month, unless otherwise noted, and will be unavailable from 2 AM ET to 5 AM ET. CTE, dev, QC, and any other CBX environments will be patched the 3rd Tuesday of every month from 8 PM ET to 12:01 AM ET. Please note that CBX will be unavailable during any iSeries maintenance, including scheduled and unscheduled rolls.

General Requirements CU*BASE GOLD, CBX, and the associated cuasterisk.com software suite ( Station Control , ProDOC, SearchLink, etc.) require that the following networks be routed to the cuasterisk.com network (typically via a CU*Answers Cisco router): For all CU*Answers privately routed networks below, all ports/services should be allowed outbound from any device accessing CU*BASE or CBX. Required for standard Production connectivity: 63.150.21.96/27 63.236.240.16/28   More...

To set CBX as the home page to automatically open when Edge launches, follow the steps below. 1. Open Edge. Click on the three dots in the upper right-hand corner. Click on “Settings”. 2. Navigate to “Start, home, and new tabs” on the left-hand side of the screen. 3. Under “When Edge Starts”, select “Open these pages:” and click the “Add a new page” button. 4. In the “Add a new page” dialog box, enter the following URL (htt  More...

As we transition from CU*BASE GOLD to CBX, we are shifting from an application that runs directly on a workstation to a more modern, browser-based solution. Previously, CU*BASE GOLD relied on command-line arguments and local temporary files to interact with multiple applications. This approach is not sustainable for the future, as web browsers lack the capability to execute command-line requests and require called applications to be installed and registered on the system. To address this limitat  More...

To clear the CBX site cache in Edge, follow the steps below. 1. Access your Edge settings by selecting the three dots in the upper right-hand corner and selecting Settings. 2. Choose the data to clear by selecting the Cookies and site permissions tab, then selecting Manage and delete cookies and site data . 3. Select See all cookies and site data . 4. Make sure to select ONLY the CBX cookies by searching “cua”. Only delete the CBX cookies. 5. Then, delete cached images and script  More...

All VPN data connections directly to your data processor (CU*Answers, CU*Northwest, CU*South, etc.) should be anchored by a stable internet service provider (ISP) with a static IP. Outlier branches that receive CBX/GOLD connectivity through a primary or secondary location (which has a static IP and VPN tunnel back to the data processor) can leverage Dynamic DNS, Dialup VPN IPSEC, and SD-WAN with multiple ISPs to form more stable connections back to the data processors using their primary/seconda  More...

NOTE: This Knowledge Base item will be adjusted as more is learned about CBX. This DOES NOT supersede the existing network components but complements them. Ports are TCP unless noted. In addition to the routes listed in the CU*Asterisk Network Requirements Knowledge Base item , self-processors must also route the following to CU*Answers: 63.236.240.89/32 10.10.1.0/24 Requirements for CBX: CU*Answers requires any CBX environment to be in an isolated, sole-purposed DMZ to protect you from our netw  More...

You may have noticed that when you change your screen size to Large or Extra Large on the Preferences screen in CU*BASE, your session is dropped to a green screen. This is an issue that we are aware of, and after consideration and in anticipation of CBX, we have decided to discontinue support of the Large and Extra Large screen sizes. CBX will allow for custom sizing and zoom features for all screens. You can always find updates on the CBX rollout on the Kitchen Page . If this is creating obst  More...

Organizations utilizing the CU*Answers data processing system CU*BASE GOLD will have communications-related management fees from CU*Answers Network Services (CNS) on their monthly recurring charges. What is needed for CU*BASE GOLD communications? There are at least two components needed for CU*BASE GOLD communications: a Cisco router to route CU*BASE GOLD traffic and a machine that an organization’s devices can pull updates to the CU*BASE GOLD graphical interface. Requirements will shift w  More...