Below is a sample of an CU*BASE/Xtend shared branching receipt showing the name of the member's home credit union: In this sample ABC Testing Federal CU is the member's home credit union; their CU# is 123 and their CUID is XX. For national shared branching, you’ll see a section that shows “CO-OP Shared Branch Transaction” and the financial institution’s name as well as the tran seq# that we receive from Co-Op, like this: NOTE: When these receipts actually   More...

Infrequently, your CU may find a share draft that is not your item (drawn on another institution) on your daily member share exceptions. The following steps should be taken to process these items correctly: Obtain a copy of the item to confirm that it is actually drawn off another institution and notify your Item Processor to process an adjustment with the Federal Reserve. Then delete the item from your exception list/file by changing the status of the item from an 'A' (Active) to a &  More...

You can change the setting of the Allow shared branch trans field on the member's master record. When that member's account is selected at one of your shared branch locations, CU*BASE will display a message that shared branch services are not available to that member. (Make sure all your shared branch partners understand what to do when their tellers encounter this message!) To update this setting, use Tool #15 Update Membership Information. (The flag appears on the final update sc  More...

Yes! It is included in the CU*BASE product at no extra charge and provides a full Teller interface between two CU*BASE online credit unions, whether part of the Xtend Shared Branch network or just a credit union-to-credit union contractual arrangement. That means daily automated entries to your settlement and fee G/Ls. Some credit unions use it for additional service to their members or it can be a contigent disaster recovery configuration. The extent to which the credit unions cooperate is full  More...

The fields are related to Process Codes, in that they are derived from the code attached to the message received from the plastics processor (vendor, or switch). The Type you see in the initial Type column of the Activity screen relates directly to the Transaction Description when you view additional transaction details. Transaction types may not apply to all vendors. Examples of these labels are as follows: DEP (Deposit Transactions) ATM/DEP A deposit made at an ATM. ATM/DEP - including a $  More...

Infrequently, a CU may find a corporate check or money order appearing as an INVALID ACCOUNT on their daily member share exceptions. The following steps should be taken to process these items correctly: The CU will want to obtain a copy of item to confirm that it is actually a corporate check or money order. Then, they will want to delete the item from their exception list/file by changing the status of the item from an 'A' (Active) to a 'D' (Delete) - the item will rem  More...

The COOP National Shared Branch interface (CUSC/FISC) currently supports check disbursements but not money orders. Following is a technique that was shared with us by a credit union to offer shared branch members the ability to purchase money orders. Locate the account from which funds are coming, and make sure enough funds are available for both the money order and the fee. Run an OFAC scan and complete any paperwork and obtain signatures your credit union requires according to policy. In   More...

The member will be subject to the teller credit union's configured check printing fee (the shared branch where the transaction is being performed ).

If your regular share account is set up with a split rate, assuming the majority of your accounts are at the base rate, most credit unions elect to use that rate as the average rate on the call report. The call report is looking for an average rate, not a weighted one. If you wanted to calculate the weighted average rate on a split-rate share product for other reasons, you could use Tool #344 Div/Int Split Rate Forecasting. Take the Total Forecasted Dividends, divide by the Total Average   More...

For Shared Branch transactions, the teller credit union's check hold configuration is used. Since the Shared Branch credit union received and deposited the member's check, its hold configuration was used for the transaction.

If your credit union uses the check holds configuration, holds for shared branch members will obey the configuration from the teller credit union and will completely ignore the electronic deposit hold override flag setting.

The CU*BASE BSA monitoring tool does include data about shared branch transactions conducted via its own internal shared branch tool (includes Xtend Shared Branching). From the national shared branch networks (such as CUSC/FSCC), CU*BASE does receive Funds In amounts (separated by checks and cash) and includes those in BSA tools. (Currently Cash Out is not included, although that is planned for a future project.)

Credit unions can choose to hide the 000 account for select memberships. This is a business decision that may be elected for special accounts, for example business accounts. This feature must first be activated for the credit union in the Master Parameters in the OPER screens. Then credit unions activate it by using the Membership Designation configuration. Once activated in the membership designation, the feature will cause the 000 account to be ignored (for accounts of this membership des  More...

This particular issue arose due to N\A being listed in the driver's license and code word fields. With these indicators, the program is getting confused because \ is seen as a field separator rather than a text option in the field and is causing the program to read the fields incorrectly. This is why the account was being listed as invalid. These fields will need to be updated to include either the actual data or simply be left blank.

The member will be subject to the teller credit union's configured money order printing fee (the shared branch where the transaction is being performed ).

By clicking on the Accounts button in Customer Care, you will see a list of the accounts that member has had enrolled. Across from each account an active or inactive detail will be displayed.

In ths case, since deposit item fees are charged in a batch at the end of the month, the member will be subject to the normal fees charged by their own credit union, regardless of where the deposits were posted.

In order to take a loss on an overdrawn base share (000) account (closing the entire membership), do the following: First, using Tool #492 Member Account Adjustment (Full) , make an adjustment to zero out the balance for the amount of the loss and assign it to the general ledger account associated with this type of loss, per your credit union policies and procedures. Then close the membership using Tool #22 Close Memberships/Accounts . Per your credit union policies and procedures, you may   More...

Yes, we currently offer an online interface with CUSC and FSCC. Acquirer provides the integration of using the CU*BASE teller system to process other members in the national shared branch credit union listing. Issuer allows CU*BASE clients to participate in the national credit union network. Refer to our Pricing Guide for associated CU*Answers costs then contact the Client Service Department to get started!

The member will be subject to the teller credit union's configured check cashing fee (the shared branch where the transaction is being performed ) and the fee will post to the teller credit union's configured fee G/L. NOTE: The system will use the member fee, not the non-member fee, in these cases.

The differences between the Loan/Share Trial Balance Review and the Loan Risk Analysis Report are: The Loan/Share Trial Balance Review is pulled with beginning of day totals, does not include loan category 99, but does include loans with a risk score of 0. The Risk Score Analysis Report is pulled from end of day totals, does not include loan category 99 (if excluded in the response options), and does not include loans with a risk score of 0.

It depends. Using shared branching does not automatically exclude you from the beta pool! But the specific changes being made can affect how your credit union works with others who are not part of the beta. The most common example is shared branching but might also include vendor relationships as well. This becomes an issue when the release includes changes to the database structure itself (new data in files or changes to the data’s format). CU*BASE requires that all of the data used   More...

Currently, a stop payment fee cannot be configured to take an account negative. Therefore, if it will result in a negative balance, the system will NOT automatically post it. Go ahead and place the stop pay order as usual, choosing 'No' in the Charge for Stop Payment field. Then perform a separate Member Account Adjustment entry that debits the member account and offsets the stop pay fee income G/L.

This comes from the Workstation Device Configuration in CU*BASE. To view or change this: Launch Tool #326 CU Hardware Configuration Select Terminal/Workstation In the list of workstations, locate the ID of the workstation you are looking up and double click on it (or just type the ID and press Enter) This will open up the terminal's configuration in CU*BASE. In the middle is the list of default printers where your documents will print: General Printer - this will be the printer to which a  More...

IMPORTANT NOTE: When It’s Me 247 was updated in 2021, the “See” option shown on here was made unavailable. There are two major points to consider when thinking about allowing members to see information beyond the account to which they are actually logged in. Both extend beyond online banking to consider a financial institution’s role and responsibility in protecting member private data via all access channels, from the teller line to a back office employee answering   More...