There are two ways to accomplish this: The first way is to use the Marketing Opt-Out flags on the member's MASTER record. Introduced in the CU*BASE 9.2 release (August 2009), these are two flags that can be checked to exclude the member from third-party marketing communications and/or CU-related marketing commnunications. See the Opt Out link below to read more about the use of these flags. When creating a database file using Member Connect tools, or the CU*BASE List Generator, or even t  More...

All vendor (CUNA or any other insurance vendor) Loan Insurance and Debt Protection Reports can be found in CU*SPY. They can also be directed to print or archive using menu Tool #573 OUTQ Report Control . The Report Names in this option are: Loan Insurance = TCUNAS/QPRINT2, TCUNAS QPRINT3, Debt Protection = TCUNAD/QPRINT2, TCUNAD/QPRINT3. One report is the actual posting of the premiums, the second report extracts and of the 'exceptions' in one list, making it easier for a team member  More...

The credit union can pass any underwriting code that's configured as a Approval or Denial code type. So if your credit union has underwriting codes of AI for Approved Indirect and DI for Denied indirect, those will both pass a status of approved/denied as long as they are configured correctly. The only code we standardized is the CO for Counter Offer. This is the only memo type code that can be passed for indirect. Any other memo codes would not trigger a notification to the dealer. C  More...

Because of CU*BASE design to integrate directly to the general ledger is one of its most impressive features, the teller system needs to process as its own section. In order to discourage inaccurate or misleading transaction reversals or back-dating, the dual system segreates the teller drawer (cash) from the member transactions and balances. If the two steps are not completed correctly, the general ledger will be out of balance. Fortunately you can use Tool #31 Reverse Tran/Adjust Drawer (Same  More...

eDOC Innovations offers a full suite of e-document solutions. This includes paperless receipts, loan forms, reports and statements as well as eSign and Check 21 solutions. Together with CU*Answers they offer three different integrated document storage or vault models. For more information about eDOC Innovations and how they can automate your document workflow, contact John Beauchamp at jbeauchamp@edoclogic.com or phone 800 425- 7766 extension 228. edi edoc edocs

Our official statement is that CU*BASE is not integrated with any TCD or TCR hardware solution; however, you may find the information below helpful. When considering which model of TCD or TCR to select, it is important to realize that supported models are determined by your solution provider not CU*Answers. For example, if you are utilizing DynaCash, as the provider of the software that interfaces between CU*BASE and the cash handling hardware then they would determine compatibility. With this i  More...

There is nothing CU*Answers can do to stop financial aggregation services like Mint from accessing our online banking products. Although we have set up many direct integration tools over the years (see the related links), members can also provide their credentials to whomever they choose and the process is entirely in the hands of that third party to maintain the connectivity. Hint: Members who choose to do this will need to remember that whenever they change their online banking password, they&  More...

Yes, we currently offer an online interface with CUSC and FSCC. Acquirer provides the integration of using the CU*BASE teller system to process other members in the national shared branch credit union listing. Issuer allows CU*BASE clients to participate in the national credit union network. Refer to our Pricing Guide for associated CU*Answers costs then contact the Client Service Department to get started!

The CU*BASE Teller system does not have an interface option to integrate with a Teller Cash Recycler (TCR). We do not recommend the use of any product, but CU*Answers is aware that clients have successfully used DynaCash, a third party solution from Add On Technologies, as a viable solution. You can get more information about this solution from our Imaging Solutions team by emailing imaging@cuanswers.com or by visiting its website at http://addontechnologies.com/dynacash/ We have many CUs who ar  More...

We recommend that you contact CUNA for claim / benefits information. They can be reached at 800-356-2644.

This new loan coverage is NOT an insurance product, therefore not governed by normal Insurance regulations/audits. It is designed to cover situations not normally covered by Disability/Life Insurance. For example: divorce, loss of a job, drop in income. It uses a Level Rate calculation and cannot have the words insurance or premium used on the posting of the debit to the loan. Although it may currently be used as a self-insured offering, insurance companies warrant the loan disclosure fo  More...

The $5,000 hold isn't something CU*BASE does currently and is manually performed at the credit union level, by creating a second hold record for the amount exceeding $5,000. On the second hold, the Reg CC release date must be set to the same date as the Release date , so that a second Reg CC release of $225 isn't performed. This will require a new internal procedure for your credit union. Use Tool #919 Update Uncollected Funds Information to add a new hold record or adjust an existin  More...

Option 1: Create a Misc. Member Account Form with the appropriate text, and add a procedure for your loan processors to print this form whenever a loan like this is created. Since the CU*BASE online credit bureau system has no way to know if a credit score is used in the underwriting decision, nor whether the credit report was used for a mortgage or home equity loan, this will be manual process. HINT: This step could be added to the Electronic Checklist feature for your mortgage and home equity  More...

The Corporation ID is a designation that allows for one member database with separate accounting ledgers. It is a 2-byte field that is used to attach member records to configuration records that provides for full integration with all CU*BASE functions and processes. We call this Multi-Corporate Processing. This style of accounting can be used for credit union management agreements where one management team may have responsibility for more than one credit union membership. CU*BASE can process all  More...

CU*BASE runs on the IBM iSeries platform utilizing the i5 Operating System. The System i platform comes integrated with the components necessary to support robust business computing including the operating system, database, security, communications and networking, middleware, application servers and more. System i5 models can run multiple operating systems and applications simultaneously. They support applications running in IBM i5/OS®, Microsoft® Windows®1, Linux®, IBM AIX 5L&tr  More...

Our official statement is that CU*BASE is not integrated with any TCD or TCR hardware solution; however, you may find the information below helpful. When considering which model of TCD or TCR to select, it is important to realize that supported models are determined by your solution provider not CU*Answers. For example, if you are utilizing DynaCash, as the provider of the software that interfaces between CU*BASE and the cash handling hardware then they would determine compatibility. With this i  More...

There was a rewrite by CUNA effective April 1, 2014 that states that if a loan is over 120 months, you cannot add insurance to it. Your example was for a Home Equity Loan for 240 months. CUNA insurance only goes out for 120 months so you receivced the error term is over the life maximum term . Please call your CUNA representative if you have any further questions.

The AnswerBook content affords several benefits not available from other providers. In addition to being written in language that is easy to understand, our knowledge pack items provide the following unique benefits: 1. Better reinforcement of your brand and better user experience. You want the content to look like it is part of your site and part of your delivery. Personal finance content can help your consumers appreciate the breadth of your financial knowledge and services offered. The  More...

ISDN is the abbreviation for Integrated Services Digital Network, an international communications standard for sending voice, video, and data over digital telephone lines or normal telephone wires. ISDN supports data transfer rates of 64 Kbps (64,000 bits per second). ISDN used to be the preferred backup communications strategy for credit unions but has been replaced by VPN backup. New ISDN backup connections are no longer supported by CU*Answers.

Here are some ideas of ways you can use existing CU*BASE tools to fulfill your credit union’s responsibility to comply with this requirement: Option 1: Add verbiage to your delinquency notice event(s). Option 2: Send a notice to all home banking members via a Home Banking comment. Option 3: Create a Misc. Member Account Form to be printed on demand and mailed to the member after a new membership is opened, or when creating a new loan account. IMPORTANT: Since this notice cannot be inclu  More...

AIRES is an acromyn for Automated Integrated Regulatory Examination System. AIRES is a software tool used by the NCUA when performing financial audits on credit unions. ARIES AIRIES

Yes, CU*BASE has an integrated Escrow processing tool that includes an escrow payables management tool as well as as a mechanism for handling the annual analysis, member notifications, and related reporting.

CU*BASE currently only supports a direct serial cable connection for thermal receipt printers.

The AnswerBook can be seamlessly integrated with your Web site within a couple of days. The amount of time it takes varies on how you plan to use the product and the number of staff using the product. Your knowledge base is pre-populated with 300 "seed items" (commonly asked questions of credit unions) and a category structure that makes the organization of your knowledge base a breeze. You can also add your own Q AS by cutting and pasting your existing content from any application or Web p  More...

A common request from credit union employees, although generally not from credit union management, is that the network (CU*Answers or cuasterisk.com) should move to “get” Zelle. While we understand the general rule of thumb that if members seem to like a solution it makes sense to match it, in this case the credit union business leader needs to look deeper: Zelle is a branded solution for P2P. It is a community that you join. Zelle provides a P2P transaction approach that is uniqu  More...